Customer Service Coordinator

2 weeks ago

Melbourne, Victoria, Australia Diversified Communications Australia Full time
Posted: 07/03/2023-
Closing Date: 07/04/2023- Salary: $60, $65,

Job Type:
Permanent - Full Time- Location: Melbourne- Job Category: Customer Service
About our organisation


Diversified Communications is a global media and events company that provide market access, education and information to a range of business communities.

We run face-to-face events, digital products and publications.

We pride ourselves on offering unique customer experiences that deliver true business value and a great return on investment for our exhibitors and clients.


About this opportunity

If you're passionate about big events, thrive in a fast-paced environment, and enjoy all the elements of events from planning to delivery then read on.


Working collaboratively with the Delivery team and stakeholders across the business, your focus will be on delivering exceptional experiences to the clients of the business.

You will act as the main point of contact for all our event attendees, collecting all necessary client information in a timely fashion.

You will champion the customer experience and consistently work to provide the best possible customer service to our clients.

Key Responsibilities

  • Handling all administrative tasks relating to the client experience, including online manual development
  • Manage all exhibitor/visitor enquiries, providing excellent customer service to our clients
  • After a sale has been completed, work collaboratively with sales to develop a wholistic understanding of the client and their needs, then manage the ongoing communications between clients and the business
  • Assisting the Delivery & Sales teams in acquiring required information from clients, and assisting on site during event delivery
  • Working closely with a variety of stakeholders including clients, sales, and delivery teams to ensure the fulfilment of a smooth and successful event.

Why work for us?


As you embark on your new career with us we will give you the tools you need to succeed and provide you with tailored training and support to get you up to speed quickly.

We will give you every opportunity to reach your full potential and enjoy a successful career. We pride ourselves on our dynamic, strong and fun working environment.

We work hard but don't take ourselves too seriously. Expect your colleagues to be similarly driven individuals who will support you every step of the way.

If this opportunity sounds like you, and you're interested in being the newest member of our Diversified family, send us your CV and a cover letter that highlights the reasons why we should hire you

Desired Skills and Experience:

About you


As a developing events professional you will be a proactive, driven individual with superior attention to detail, and a passion for supporting others and being an integral team player.

Being someone who works successfully under pressure, you will have strong time management and prioritising skills, as well as the ability to handle stress calmly and professionally.

A balance between autonomy and teamwork will suit you, upholding sensational standards of customer service and support, as well as consistent and solid demonstration of accountability.

You will have a high level of professionalism, particularly in verbal and written communication, whilst also knowing when and how to have fun as a team.

You will be able to work irregular hours and travel interstate when required, particularly when events are being delivered.

Ideal Qualities

  • Experience in a customer service position, such as events, retail or hospitality
  • Strong interpersonal skills
  • Excellent verbal and written communication skills
  • Ability to manage work well under pressure and manage time effectively
  • EventsAir knowledge is preferred but not essential
  • Floorplan/ExpoCAD knowledge is preferred but not essential

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Pace Appointments Full time

    Our client is a distinguished international leader within the chemical industry. Over the years, they have refined their expertise to four different specialties. This has contributed to their success in providing not only innovative solutions, but also sustainable results to their customers. This has led them to becoming one of the most well known and...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Temporary Salary:$ $85000 per annumContact: Tiernan O'BrienAbout the company:Our client is leading the Australian market in the luxury appliance industry. Following large growth across the business they require a Customer Service Coordinator to join the team and ignite their career.About the role:As Customer Service Coordinator...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:$65,000 $75,000 + superContact: Oscar WyerAbout the companyOur client is an innovative supplier of gym equipment who is looking to expand their global success in the Australian market. With a newly created job at a brand-new facility, they require a customer service coordinator to take control of the customer...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full time

    Kick-start YOUR career JAN 2023 START - SO APPLY NOWA fantastic long-term opportunity to join a well-known company in the window furnishings industry in a broad customer service coordinator roleThe Benefits: Look to move into a hybrid style role once you have established yourself and feel comfortable in the position- Broad role - be exposed to many different...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Concept Recruitment Specialists Full time

    Permanent role- $60k - $70k pa + super Based in Melbourne's South EastCustomer Service Coordinator -South Eastern Melbourne Permanent role- $60k - $70k pa + super Based in Melbourne's South EastAbout the client:Our client are a brand manager and distributor for global sports brands. They distribute products in Australia and New Zealand, providing the...

  • Customer Service Reps

    7 days ago

    West Melbourne, Victoria, Australia Customer Management Solutions Full time

    FLEXIBLE HOURS - IMMEDIATE START - GET PAID TO TALK TO PEOPLEWe are a dynamic customer service solutions brand that has an amazing client base.If you're looking for work now - we have tons of opportunitiesAbout the job...> Monday to Sunday 37.5 hours per week; we are a 24/7 365 contact centre - flexibility for you and for us> Immediate start; we have ongoing...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Six Degrees Executive Full time

    Location: Melbourne Job Type: Permanent Salary:$60,000 $70,000 + superContact: Oscar Wyer Company Overview:Our client is a well-established organisation deeply committed to Pilates education and training. They possess a rich history and a passionate team dedicated to providing exceptional Pilates experiences to students. Our client is currently seeking a...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Austcorp Executive Full time

    Strong career progression opportunities to Team Leader/Operations Manager Highly attractive and market leading starting salary on offer Working within an excellent, supportive, friendly environmentThe Company:One of Victoria's biggest home-building companies that span across several property-related businesses. With operations across Melbourne and regional...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Austcorp Executive Recruitment PTY Ltd Full time

    The Company:One of Victoria's biggest home-building companies that span across several property-related businesses. With operations across Melbourne and regional Victoria, their mission is to be the leader in Victoria's home-building industry by championing innovations, setting a higher quality standard in building homes, and placing their valued clients at...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Westaway Executive Search Full time

    Attractive Salary Industry Leader Immediate Start- Attractive Salary:- Industry Leader:- Immediate StartOur client is a market leading distributor of Lubrication and Fuel Transfer Equipment in Australia. They are now looking to appoint a Customer Service Coordinator based in the Melbourne office.Position responsibilities include but are not limited...

  • Project Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary LocationMelbourne, VICJob Description SummaryExciting opportunity to join our nbn ODM team, coordinating and managing scheduling activities associated with business segment workAbout the RoleService Stream's Telecommunications division are currently seeking an experienced Project Coordinator to join our ODM team. Reporting directly to the Project...

  • customer service coordinator

    2 weeks ago

    Melbourne, Victoria, Australia UniLodge Full time

    31st May, 2024UniLodge Royal Melbourne - enviable location with easy access to the Tram Way Access real opportunities for career growth and development Permanent Full Time position, 38 hours per week. UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to...

  • Customer Services Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia UniLodge Australia Pty Ltd Full time

    UniLodge Melbourne CBD - nestled within the heart of the CBD Access real opportunities for career growth and development Permanent Full Time Mon-Fri 8am 4pm.UniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties and hotels with a footprint in...

  • Customer Services Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia HOBAN Recruitment Full time

    About our client:Our client is a global manufacturer of light, medium and heavy commercial vehicles, city and intercity buses and coaches, fire fighting vehicles, defence vehicles and off-road vehicles for construction and mining work.Our client is a multinational leader delivering power, technology and innovation to farmers, builders, and drivers all around...

  • Customer Service and Logistics Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia OMICRON electronics Full time

    OMICRON electronics designs, realizes, and distributes innovative solutions to make the power supply safer and more reliable. A decisive factor for many years has been the consistent focus on employee satisfaction, which has earned OMICRON multiple awards in local and international "Great Place to Work" rankings. Values such as trust, openness, and...

  • Project Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Service Stream Full time

    Primary Location VIC - Melbourne Job Description Summary An exciting opportunity has arisen for a Project Coordinator to join Service Stream in our Melbourne or North Sydney office. About the Role Service Stream's Telecommunications division are currently seeking a Project Coordinator to join our growing company. You will be responsible for the end to end...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia UniLodge Full time

    Full Time opportunity Join our team at _UniLodge Melbourne Central_ La Trobe Street, Melbourne. Grow your Career with UniLodgeUniLodge is the leading provider of student accommodation in Australia and New Zealand. We have a growing portfolio of over 110 properties, encompassing over 35,000+ managed beds; and a team of over 1000 employed staff across our...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia UniLodge Full time

    Join our team at _UniLodge Lincoln House_ - Bouverie Street, Carlton Part Time opportunity Fun and supportive team culture, with internal training opportunities offered to staffWHY UNILODGEUniLodge specialise in student accommodation and have been an industry market leader since 1996. The UniLodge Group manages a diverse portfolio of close to 130 properties...

  • Import/ Operations Customer Services Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Adecco Full time

    Work for a leading logistics and freight forwarding company. Permanent fulltime opportunity. Competitive salary.An exciting opportunity has been presented for a highly skilled and motivated Import/ Operations Customer Services Coordinator in Tullamarine, on a permanent full-time basis.As an Import/ Operations Customer Services Coordinator, you will play a...

  • Customer Service and Scheduling Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia Conquest Personnel Pty Ltd Full time

    Ready for a change to a co-ordinating role. No sales, just exceptional customer service and time management skills required.Kick start your career here.... Join a terrific team here culture is really important, and you will be surrounded by just the right people these guys really enjoy what they do Modern offices that really embrace a positive working...