Customer Relationship Specialist

2 weeks ago


Melbourne, Australia Adecco Full time

Supportive work environment
- Flexible work conditions
- Immediate start

Our client is seeking an experienced Customer Relationship Specialist to join their growing team.

They are a leader in hearing loss, technology, testing, and treatment within the Health Care and Social Assistance industry.

This is temporary position located in Melbourne's bustling again CBD and offers a competitive hourly pay rate for the right experience.

Your professional expertise in managing complaints, impeccable communication skills, and commitment to customer satisfaction are vital for this role.

**Client Details**

Founded in 1997 our client has been improving the lives of millions through hearing care.

A renowned brand with over 300 clinics, their commitment to excellence in hearing care is unwavering, and they are now seeking a Customer Relationship Specialist to ensure outstanding customer service in line with our standards.

**Description**

You will be the first point of contact for our external customers when their complaints and issues require resolution.

Key responsibilities include:

- Investigating and solving client complaints
- Proactively identifying and addressing potential risks to prevent larger issues
- Collaborating with internal stakeholders to ensure quick and client-centred issue resolution
- Liaising with our store network for conflict resolution
- Analysing customer database to identify trends and issues
- Accurately recording, categorising, and reporting complaints and summarising findings in presentations.

**Profile**

To be successful in this role you would require:

- Consumer Complaints experience or Consumer retention experience
- Experience managing a high volume of work flow
- High proficiency using MS Office Suite, particularly Excel
- Experience using Oracle or cloud-based software
- Demonstrated understanding of project management, process management, service delivery, and project management software

**Job Offer**

0000094429_170106364508330



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