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Customer Relationship Specialist
1 week ago
- Immediate start
- Fulltime hours
The company
Our client is an international brand offering high-end and high-performance appliances. Their products are environmentally friendly, durable, safe and award-winning.
The role
An exciting opportunity for a customer relationship specialist has become available.
In this role, you will be supported by a welcoming team, and your exceptional people skills will ensure you provide high-level service to the clients.
Based in Clayton, this is a temp role starting ASAP until July 2023, with the potential to extend.This is a hybrid role, with Mondays and Fridays WFH, and Tuesday / Wednesday / Thursday working in the office.
Hours at 8.30 am to 5.00 pm. Remuneration is $31 - $33 per hour plus superannuation.Your duties:
- Providing a professional experience / approach to customers; building brand loyalty and trust,
- Answering incoming calls promptly; assisting with product and servicing enquiries
- Coordinating returns and repairs with relevant internal departments
- Maintain product training and brand knowledge
- Ensure resolutions consider the needs of the company, including cost and time
- Maintain appropriate knowledge of SAP and other salesrelated programs
- General administrative duties
- Liaise with relevant departments regarding the stock allocation and delivery timeframes
Your skills:
- Excellent communication skills
- Retail/whitegoods product background advantageous
- Intermediate computer skills; SAP experience advantageous
- Proactive, punctual, and reliable
- Calm and consistent productivity, dealing with calls and customer queries
- Solutionfocused mindset
- Ability to manage time and prioritise tasks effectively
The culture
Be a part of an innovative, diverse, and inclusive workplace where they will help you to be your best. The company's philosophy is that its products should improve the quality of people's lives. The customer relationship team values a sense of humour and fun whilst they work productively. The company prioritises well-being initiatives such as team lunches and on-site activities.
- Alternatively, if this role isn't the right fit for you, contact our friendly consultants for a confidential chat about what you're looking for. If you also know someone who this role might be perfect for, let us know and we'd be happy to speak with them, and you may be eligible for a referral gift voucher_
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