Customer Relationship Specialist

1 week ago


Melbourne, Victoria, Australia Adecco Full time
Supportive work environment

  • Flexible work conditions
  • Immediate start
Our client is seeking an experienced Customer Relationship Specialist to join their growing team.

They are a leader in hearing loss, technology, testing, and treatment within the Health Care and Social Assistance industry.


This is temporary position located in Melbourne's bustling again CBD and offers a competitive hourly pay rate for the right experience.

Your professional expertise in managing complaints, impeccable communication skills, and commitment to customer satisfaction are vital for this role.

Client Details
Founded in 1997 our client has been improving the lives of millions through hearing care.


A renowned brand with over 300 clinics, their commitment to excellence in hearing care is unwavering, and they are now seeking a Customer Relationship Specialist to ensure outstanding customer service in line with our standards.


Description
You will be the first point of contact for our external customers when their complaints and issues require resolution.

Key responsibilities include:

  • Investigating and solving client complaints
  • Proactively identifying and addressing potential risks to prevent larger issues
  • Collaborating with internal stakeholders to ensure quick and clientcentred issue resolution
  • Liaising with our store network for conflict resolution
  • Analysing customer database to identify trends and issues
  • Accurately recording, categorising, and reporting complaints and summarising findings in presentations.

Profile
To be successful in this role you would require:

  • Consumer Complaints experience or Consumer retention experience
  • Experience managing a high volume of work flow
  • High proficiency using MS Office Suite, particularly Excel
  • Experience using Oracle or cloudbased software
  • Demonstrated understanding of project management, process management, service delivery, and project management software

Job Offer
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