Customer Relationship Manager/ Technical Trainer

1 week ago


Melbourne, Victoria, Australia Davidson Group Services Full time

About the Company
Our client is a family-owned business who are industry leading specialists in Point-of-Sale software and services.

About the Role


They are currently seeking a Customer Relationship Manager / Technical Trainer who can manage key accounts and drive the success of their POS services.


You will be responsible for:

  • Key account management, conducting governance with key accounts on a basis that suits, tracking meeting minutes, resolution updates and opportunities for expanding business.
  • Advocating for said customers within our team, ensuring that tickets are being responded to and resolution communicated.
  • Onboarding training for both our POS and Back Office products, following the training checklist for newly onboarded customers before getting training agreements signed and submitted to our accounts team.

About You
To be successful in this position you will have experience in the following:

  • Technical background in Point-of-Sale (development, configuration, implementation)
  • Managing customer relationships and measuring success via customer satisfaction, resolution support, understanding userability, technical onboarding, and training.
  • Proven experience in managing and building rapport with key accounts.
  • Software training experience within the POS industry, or similar
  • Great presentation skills coupled with exceptional communications skills
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