Customer Service Administrator

6 months ago

Melbourne, Australia Hudson Australia Full time

Our client, an IT Networking and Security company seeks a **Customer Service Administrator** to be based in inner city of Melbourne.
- A full-time permanent role with opportunity for growth
- Competitive and attractive salary package
- Work with a close-knit collaborative and supportive team

**About the Company**:
Our client is more than an IT company - they are passionate architects of critical network and security solutions. Australian-owned and operated, they are behind the networks you rely on daily.

**Role Overview**:
As a Customer Service Administrator, you'll be an integral part of the **Client Services team**, reporting to the General Manager. If you're a vibrant personality eager to broaden your skills and deliver exceptional customer service, this role is your ideal opportunity.

**Key Responsibilities**:

- Oversee order processing, tracking, and warehouse receipt procedures.
- Coordinate and track deliveries efficiently.
- Generate insightful reports for clients and management.
- Handle various office administration duties based on business needs.

**Skills/Experience**:

- Commitment to quality, customer service, and teamwork.
- Effective communication and anticipation of co-workers' and customers' needs.
- Clear and impactful written/verbal communication.
- Excellent telephone skills and customer service etiquette.
- Ability to build and nurture relationships with customers and suppliers.
- Strong follow-through on assigned tasks with attention to detail.
- Proficient in Microsoft Office (Word/Excel).
- Previous experience in a similar role is essential.
- Familiarity with vendors like **Juniper Networks, Palo Alto Networks, F5, Aruba/HPE or Cisco **highly regarded.

**Role Requirements**:

- Australian Citizen / Permanent Resident.
- Compulsory satisfactory security/ police clearance.

**Why work for our client**:

- A positive work culture that fosters collaboration, support, and a vibrant atmosphere where team members thrive and contribute their best efforts.
- Competitive and attractive salary package
- Join a high-performing and supportive team that will have your back.
- Personal and professional development and growth opportunities to help you reach new heights.

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