Customer Service/administrator

6 months ago


Melbourne, Australia Talent Associates Pty Ltd Full time

Specialist Building Product Manufacturer, Supplier & Installer
- Customer Service & Administration Support
- Immediate Commencement

**Company**
This employer is a busy and energetic specialist building product manufacturer, supplier, and installer. Recognised as the market leader in the Access Industry, with an office in each state, a diverse product portfolio and over 85 employees nationally, they have experienced significant growth both through company acquisitions and an expanding market share. They are now seeking looking for an experienced customer service/administrator to join their Melbourne Office, which is located in the Western Suburbs.

**Role**
The Customer Service / Administration person supports the Company’s service model of providing exceptional customer service, maintaining quality relations with existing customers, recognizing cross-selling opportunities, and performing admin operational functions.

The role of the customer service person in short, is to act as the bridge between the Company and its customers. This position is responsible for supporting all Office Staff by liaising with Clients and implementing best practice in customer service including - manning the front desk, answering phones, arranging freight, providing information about products and services, recording queries and/or complaints and attending to these requests with accurate information in a timely manner. The explicit goal of a customer service / admin person is to provide clients a positive experience to retain their custom.

**Primary Duties**
Primary duties include but not limited to;
- Develop a basic knowledge of products and services.
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Provide quality service and support in a variety of areas including product knowledge, answering queries, placing orders, relaying order progress with ETD/ETA, etc.
- Handling issues with urgency and in the best interest of both the company and customer
- Following up on customer feedback requests and documenting these in accordance with procedures
- Answer Phones in accordance with company standards for all entities
- Maintain written procedures for all position responsibilities and continually review and make improvements to such procedures
- Assist with the collection of proof-of-deliveries (PODs)
- Assist with setting up new accounts with appropriate credit checks and processes
- Assist with all other day to day administrative duties
- Assist the warehouse team by coordinating dispatch of goods including booking freight

**Skills & Experience**
- Productive relationship builder
- Excellent phone manner
- Highly developed sense of integrity and commitment to customer satisfaction
- Demonstrated passion for excellence with respect to treating and caring for customers
- Excellent communication Skills including Intermediate to Advanced Interpersonal Skills
- Proven experience in a similar role.
- Intermediate level Microsoft office - Outlook, Word, Excel, PowerPoint.
- Intermediate to above average letter writing skills

**Apply**
For more information on this role please call
**_Leigh Rowbottom_** from
**_Talent Associates_** on

SCR-leigh-rowbottom



  • Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...


  • Melbourne, Australia Talent Associates Pty Ltd Full time

    Specialist Building Product Manufacturer, Supplier & Installer - Customer Service & Administration Support - Immediate Commencement **Company** This employer is a busy and energetic specialist building product manufacturer, supplier, and installer. Recognised as the market leader in the Access Industry, with an office in each state, a diverse product...


  • Melbourne, Australia RecruitAustralia Full time

    **RECRUITAUSTRALIA.COM PTY LTD** **INDUSTRY SPECIALIST **_- _**ENGINEERING, CNC & TECHNICAL TRADES** - **REF NUMBER 1207**: - **Start now.**: - **Administration & Customer service**: - **Engineering equipment**: - **Using MYOB** Great opportunity to join a successful supplier of precision manufacturing equipment business based in the Hallam area. This...


  • Melbourne, Australia Hudson Australia Full time

    Our client, an IT Networking and Security company seeks a **Customer Service Administrator** to be based in inner city of Melbourne. - A full-time permanent role with opportunity for growth - Competitive and attractive salary package - Work with a close-knit collaborative and supportive team **About the Company**: Our client is more than an IT company -...


  • Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **Administration & Customer Service Officer** Our client, an Australian owned and operated company designing and manufacturing award-winning innovative plastic packaging solutions, are seeking a customer-centric administration officer. Your role: - Provide information to clients about solutions. - Ensures accurate and prompt order processing and complaint...


  • Melbourne, Australia Fleetwood Australia Full time

    Market leader in both modular construction and RV sectors - ASX listed company - Amazing career opportunities - Work with a collaborative team Fleetwood Australia exists to create innovative spaces for people to thrive. We aim to be the leader in reimagining sustainable spaces and have a clear strategy to Build, Transform and Grow our organisation. We are...


  • Melbourne, Victoria, Australia Canon Full time

    We are seeking a skilled Customer Service Team Member to join our dynamic team in Melbourne. As a key member of our service delivery team, you will be responsible for ensuring the efficient management of both physical and electronic records, including record sentencing, in accordance with set service standards and contractual requirements.About UsCanon...

  • Work Order Coordinator

    6 months ago


    Melbourne, Australia Service Stream Full time

    Description Summary An exciting opportunity has arisen for a Work Order Coordinator - Advanced Metering to join Service Stream in our Melbourne office About the Role Service Stream’s Utilities division are currently seeking a Work Order Coordinator - Advanced Metering to join our growing company. Nature of position: Casual / Full-time hours...

  • Administration Officer

    7 months ago


    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Part time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 63729 - The main focus of the Administration Customer Officer is to co-ordinate patient flow throughout the Specialist Consulting Clinics and to provide high quality customer...


  • Melbourne, Australia Sharp & Carter Full time

    Lots of social events in a collaborative and fun team environment - Sunshine West location | Diverse role - no two days are the same! - Clear professional development pathway on offer with upskilling opportunity **About the role** Are you someone who thrives on providing exceptional service to customers? As a Customer Service Professional, you will be...

  • Administration Officer

    7 months ago


    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Full time, Part time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 57992 - The main focus of the Administration Customer Officer is to co-ordinate patient flow throughout the Specialist Consulting Clinics and to provide high quality...

  • Administration Officer

    7 months ago


    Melbourne, Australia Monash Health Full time

    Location: Melbourne | Eastern Metropolitan Job type: Part time Organisation: Monash Health **Salary**: Salary not specified Occupation: Administration/Secretarial Reference: 65769 - The main focus of the Administration Customer Officer is to co-ordinate patient flow throughout the Specialist Consulting Clinics and to provide high quality customer...


  • Melbourne, Australia Conquest Personnel Pty Ltd Full time

    **This has everything - location, stability, security, a great team and good training!** Our client, an Australian owned and operated company designing and manufacturing award-winning innovative plastic packaging solutions, are seeking a customer-centric administration officer. The bulk of the enquiries are via the website and incoming calls. If you are...


  • Melbourne City Centre, Australia Sharp & Carter Full time

    Tight-knit and fun team - Work from home flexibility available - Expanding business going from strength to strength **The client** Our client is a leading novated leasing firm in the financial services sector with a national presence. They are in a rapid phase of growth and investment in digital transformation and are seeking a customer service...


  • Melbourne, Australia Aspect Personnel Full time

    WFH flexibility - Mulgrave location with street parking available - Experience with administration in a high-volume environment is ideal **About the Company**: Our client provide a range of services including building maintenance, construction and refurbishments. **About the Role**: Reporting into the Admin Manager, you will be responsible for allocating...


  • Melbourne, Australia JETS Transport Full time

    **Company Description** About Us** In 2008, Qantas Freight Enterprises bought Jets Transport. Today we operate as a wholly owned but independently managed business. With unbeatable reliability, security and attention to detail, it’s no surprise we’re Australia’s road feeder of choice. At Jets Transport we see expectations as a challenge and push...

  • Administration Officer

    4 months ago


    Port Melbourne, Australia Service Stream Full time

    Primary Location VIC - Port Melbourne - Turner Street - Job Description Summary An exciting opportunity has arisen for an Administration Officer to join Service Stream based in our Newport office and Port Melbourne office. - About the Role Service Stream’s Energy division are currently seeking an Administration Officer to join our growing...

  • Administration Officer

    7 months ago


    Port Melbourne, Australia Service Stream Full time

    Primary Location VIC - Port Melbourne - Turner Street Job Description Summary An exciting opportunity has arisen for an Administration Officer to join Service Stream in our VIVA Newport office and Port Melbourne office. About the Role Service Stream’s Energy division are currently seeking an Administration Officer to join our growing company. Nature of...


  • Melbourne, Australia Victorian Chamber of Commerce and Industry Full time

    Fantastic career opportunity to work for Victoria’s most influential business organisation - Busy role providing customer service and administrative support - Hybrid working arrangements About us We are the most influential, independent business body in Victoria with over 65,000 members, customers and clients. Our members choose us because of our network...


  • Melbourne, Australia Talent Associates Pty Ltd Full time

    Specialist Building Product Manufacturer, Supplier & Installer - Customer Service & Administration Support - Immediate Commencement **Company** This employer is a busy and energetic specialist building product manufacturer, supplier, and installer. Recognised as the market leader in the Access Industry, with an office in each state, a diverse product...