Customer Service Officer

4 weeks ago

Melbourne, Australia Shaw Industries Group, Inc. Full time

Job Title

Customer Service Officer

Position Overview

**Job Description**:

- Note: This Job Description is not intended to describe every element of the position. From time to time staff may be asked to perform various job related duties not listed_.

TITLE: Customer Service Officer

Reports to: Customer Service Manager

Based at: Melbourne, Australia

Position Objective:
Effectively and courteously process orders, prepare correspondence, and conduct inquiry as requested by the customer, sales, marketing and customer service management. Represent Shaw in a positive manner while interacting multiple times a day with key customers. Provide additional customer support through detailed follow-up from order processing to delivery of the product.

Essential Duties:

- Perform all order entry, maintenance, and inquiry along with other duties as assigned.
- Communicate all backorder and order issues to customers on a regular basis
- Communicate with procurement and or distribution to expedite customer needs
- Monitor orders and inventory position as needed to maximize service and reduce inventory and inventory handling costs.
- Analyze stock positions and address concerns for customers
- Represent Shaw in a positive and professional manner while interacting multiple times a day with key customers
- Responsible for the resolution of routine questions and problems. Provide alternative suggestions to satisfy customer requirements when necessary
- Must make sound decisions based on customer, company and employee needs, while ensuring compliance with department and company policies and procedures
- Seek to understand and anticipate the unique needs of customers
- Responsible for maintaining a professional relationship with customers
- Create a positive customer experience through professionalism, knowledge and effort by creating a climate in which the customer has confidence.
- Retain knowledge of and understand the requirements provided for the performance of all duties.
- Analyze job related information and make decisions based on previous experience.
- Use good judgment to control call interaction and when possible strive for single call resolution
- Personally promote a positive work environment by exemplifying honesty, integrity and passion

Physical Requirements:

- Must be able to view computer screen for long periods of time. (up to 10 hours)
- Must have the ability to enter information using a computer keyboard for extended periods of time (up to 10 hours).
- Sitting for extended periods of time is required (up to 10 hours). Stretching and periodic standing in the work area are encouraged.
- Must be able to work in a phone intensive environment taking up to 200 phone calls per day.
- Must be able to work in a structured environment with a high level of accountability.
- Must be able to bend, reach above one’s head and occasionally lift up to 16 kilos
- Ability to adjust to the stress of meeting deadlines.

Training Requirements:

- Training will address the essential duties required of this position.
- This position will require continuous product and technical training.
- Various Systems training required to perform tasks

Other Requirements:

- High School Certificate, Bachelor Degree preferred
- Minimum of 2 years of Customer Service, sales or other highly interactive service experience
- Clear, professional and concise communication skills; written and verbal.
- Must have proficient adaptable computer skills
- Basic mathematical skills
- Self-motivated and possess excellent organizational skills.

Required Competencies:

- Manage Work
- Build Customer Satisfaction
- Continuous Improvement
- Collaborate

Work Shift

Shaw Industries is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, gender identity, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.

  • Payroll and Customer Service Administrator

    4 weeks ago

    Melbourne, Australia Service Stream Full time

    Primary Location VIC - Melbourne - 655 Collins St - Job Description Summary Platform to excel your career in Payroll in an ASX-listed company. - About the Role We are looking for Payroll and Customer Service Administrator to join our Transaction Services team of Service Stream. You will be a key team member support the running and delivery of the payment...

  • Customer Service Officer

    1 week ago

    Melbourne, Australia Osborne Richardson Australia Full time

    Our Local Government client based in Melbourne is seeking for Customer Service Officer to join their team. Customer Service Officer is a phone-only based role answering in coming calls from residents in a contact centre environment. Officers are looking to handle the calls at first point of contact.

  • Customer Service Officer

    1 week ago

    Melbourne, Australia Citywide Full time

    **Customer Service Officer**: **Job no**: 495002 **Work type**: Full time **Location**: Melbourne - Bayside & South Eastern Suburbs **Categories**: Administration & Office Support **Customer Service Officer** Citywide are recruiting for a **Customer Service Officer** to join the team working on our prestigious Open Space contract in Mornington. Reporting...

  • Customer Service Officer

    4 weeks ago

    Melbourne, Australia Mars Recruitment Full time

    What you’ll be doing 6 week opportunity for a Customer Service Officer to join an information office based in Yarraville. The Customer Service Officer will assist ustomers with day to day queries around a construction project being completed locally. - Excellent communication skills - Ability to liaise with customers - Professionally presented Benefits...

  • Customer Service Officer

    2 days ago

    Melbourne, Australia Mars Recruitment Full time

    What you’ll be doing 6 week opportunity for a Customer Service Officer to join an information office based in Yarraville. The Customer Service Officer will assist ustomers with day to day queries around a construction project being completed locally. - Excellent communication skills - Ability to liaise with customers - Professionally presented Benefits...

  • Customer Service Officer

    1 week ago

    Melbourne, Australia Zoom Recruitment Full time

    **About the Company** Our client is a leader in International Freight Forwarding services. They handle both Air and Sea Freight and Custom Brokerage services for a wide variety of Customers across the globe. With their own offices and network of agents around the world, they have the capabilities to tailor solutions to suit their clients. **About the...

  • Customer Service Officers

    6 days ago

    Melbourne, Australia PERSOLKELLY Full time

    This national employer is seeking two Customer Service Officers to join their Dandenong operation. Reporting to the Area Manager the primary responsibilities will include: - Performing consistently and delivering value-added services to customers - Ensuring the highest level of quality and valuable relationships with customers - Taking accurate orders and...

  • Customer Service Officer

    4 weeks ago

    Melbourne, Australia Public Sector People Full time

    Paying $34.79 per hour + super - Standard Office Hours - Part time 24 hours a week - Local Government Opportunity You will be the first point resolution to customers of Council, seeking advice, assistance or information regarding a variety of Council’s services. **Role** As a Customer Service Officer in the Call Centre, you'll be responsible for...

  • Customer Service Officer

    4 weeks ago

    Melbourne, Australia Public Sector People Full time

    Fast-paced customer service role - Mitel and Carelink knowledge beneficial - Local Government opportunity Join a Leading Public Sector Organisation as a Customer Service Officer! Our client, a respected and innovative public sector organisation, is seeking a dedicated Customer Service Officer to join their dynamic team. With a strong focus on delivering...

  • Customer Service Officer

    7 days ago

    Melbourne, Australia BMS Performance Australia Pty Full time

    Customer Service Officer - Building and Construction Industry - Newly Created Role Customer service and sales data entry focus. - Up to $70k Base + Super **ESTABLISHED BRAND NAME IN AUSTRALIA** Founded as a business over 100+ years ago and employing over 100+ staff across Australia, our clients are one of the leading manufacturers and suppliers of...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Australia Hassett People Solutions Full time

    Work from home or from the office - Port Melbourne Location - $50k to $60k plus superannuation **ABOUT OUR CLIENT AND THE ROLE** The Mr Group are a leading Franchise business providing Home Services including Antenna, Pest Control, Alarm, CCTV and Gutter Cleaning services, who are going through an exciting growth period. They are looking for a highly...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Australia Talent Connect Australia Full time

    Hybrid work arrangement (remote & office) - Great team and culture - Great team and culture Ongoing development and career growth - Great opportunity to step into a corporate career - Remote working opportunity - Monday - Friday schedule - Inbound customer service - Perm Opportunity - Immediate Start Whether your background comes from hospitality, tourism,...

  • Customer Service Officer

    4 weeks ago

    Melbourne, Australia Star Aviation Full time

    **Introduction**: Star Aviation is Australia's most dedicated Ground Handler, we pride ourselves on being big enough to manage, yet small enough to care. We are currently seeking part-time Customer Service Officers to work in our team at Melbourne Airport, representing one of our prestigious Airline partners. **Description**: As a Customer Service Officer,...

  • Customer Service Officer

    7 days ago

    Melbourne, Australia PERSOLKELLY Full time

    Our client, a global leader in distribution is seeking a highly experienced Customer Service Officer to support their team in Mulgrave. Our client, a global leader in distribution is seeking a highly experienced **Customer Service Officer** to support their team in Mulgrave. **About the role** As a Customer Service all-rounder, you will be responsible for...

  • Customer Service Officer

    4 weeks ago

    Melbourne, Australia PERSOLKELLY Full time

    Our client, a global leader in manufacturing is seeking a highly experienced Customer Service Officer to support their team in Springvale. Our client, a global leader in manufacturing is seeking a highly experienced **Customer Service Officer** to support their team in Springvale. **About the role** As a Customer Service all-rounder, you will work closely...

  • Customer Service Officer

    2 weeks ago

    Melbourne, Australia Talent Connect Australia Full time

    Hybrid work arrangement (remote & office) - Great team and culture - Great team and culture Ongoing development and career growth - Remote working opportunity - Monday - Friday schedule - Inbound customer service - Perm Opportunity You will be working a mix of remotely and from the CBD office, collaborating and working within a wider customer service team...

  • Customer Service Officer

    4 weeks ago

    Melbourne, Australia HAYS Full time

    Waste Management Organisation | Full time Mon-Fri | $32 per hour plus 10.5% Super | Dandenong Location **Your new company** This well-renowned organisation is currently seeking on a full-time basis a Customer Service Officer to join their office team onsite in Dandenong. With several decades of waste management experience this organisation seeks to provide...

  • Customer Service Officer

    7 days ago

    Melbourne, Victoria, Australia Labour Solutions Australia Part time

    Role Overview:Our client is seeking a Customer Service Officer to join the team at their Mulgrave location.In this office-based role, you will be responsible for a variety of administrative tasks including managing emails, phone calls, assisting with invoicing and sales, and addressing all customer and client-related matters.This position offers a dynamic...

  • Customer Service Officer

    7 days ago

    Melbourne, Victoria, Australia Sawyer Sourcing Full time

    $80,000 superMelbourne office with potential for WFHFull TimeAre you a friendly and customer-focused professional with a passion for further education?We're looking for a talented Customer Service Officer to join the team at a leading Registered Training Organisation (RTO).Key Responsibilities: Handle inbound enquiries from prospective students about...

  • Customer Service Officer

    7 days ago

    Melbourne, Australia PERSOLKELLY Full time

    Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap. Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap. **About the company**: As a Customer Service...