Customer Service Officer

5 days ago

Melbourne, Australia PERSOLKELLY Full time

Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap.

Our client is recognized as a global leader in materials supply based in Derrimut who are seeking an experienced Customer Service Officer to start asap.

**About the company**:
As a Customer Service all-rounder, you will be responsible for liaising with customers, finance, distribution, and Key Account Managers and Production to check stock and schedule delivery throughout the Melbourne Metro area.

**About you**:This is a fantastic opportunity for someone who is passionate about Customer Service and Administration who is task-focused, highly organised, and able to work autonomously as well as part of a dynamic team.

**Main Responsibilities**:

- Processing customer orders
- Resolving issues and following up queries
- Managing a shared inbox
- Communicating efficiently with other departments
- Demonstrating a passion for service and customers that delivers customer loyalty
- Provide excellence in end-to-end service delivery that balances internal and external stakeholders needs
- Data Entry and updating spreadsheets
- Liaising with the Warehouse, Imports and Accounts teams
- Processing order change, cancellations, and complaints.
- Adhoc administration

**Skills & Abilities**:

- Proven ability to provide excellent customer service
- Proficient with MS Office
- ERP experience (not essential)
- Accuracy and attention to detail
- Excellent written and verbal communication skills
- Ability to work well under pressure within a fast-paced environment
- Self-starter with ability to learn new systems and processes quickly

**Benefits and perks**
- Great company culture
- Parking on site

**Who are we**

At PERSOLKELLY, our passion is - and always has been - putting you first.

We propel our people forward by supporting their careers in fresh ways, backed by our expertise and capability.

We're committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experience and perspectives.

We welcome and encourage women, people of Aboriginal and Torres Strait Islander descent and people from diverse backgrounds to apply.

**So it's over to you. If you would like to join our team, please APPLY now.**

**To learn more about working with PERSOLKELLY, we encourage you to visit our website.

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