Design Research Manager

3 months ago

Melbourne, Australia Canva Full time

**Join the team redefining how the world experiences design.
- Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte- Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.**Where and how you can work
- Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you.**What you’d be doing in this role
- As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.**About the UX Research team**
- At Canva, our users are at the heart of everything we do. Our UX Research team plays a vital role in the vision and success of our company. One of the best things about Canva is how much everyone across the business cares about users and improving their experience - you’ll never have to sell anyone on the value of user research.- Our team conducts qualitative and quantitative research to inform design decisions, product strategies, and identify opportunities. We believe that research findings are most powerful when they’re out of reports, and actively being applied and used by product teams. Researchers partner with PMs, designers, engineers, and marketers to help them better understand Canva’s multi-faceted user base, solve complex challenges, and improve the product experience for millions of users worldwide.- Our research team is diverse, collaborative, and supportive. We each bring unique strengths and interests to the group and encourage each other to grow in our craft every day.**About the Supergroup**
- The extraordinary growth Canva has experienced to date has been primarily bottom-up and led from within our product, and the Product Growth ‘supergroup’ is Canva’s centre of excellence for product-led growth.- We’re a cross-functional, global org of 185+ passionate people made up of four groups: User Growth; Teams Growth, Pro Growth, and Revenue Platform.- Our work spans from building exciting new growth-focused products & experiences, developing unique and creative growth loops and GTM tactics, launching 100s of experiments each quarter, through to building the global payments & subscriptions infrastructure that allows our 100M+ monthly users worldwide to access our premium products.- Our goals play a central role in Canva’s overall company mission and business success. We’re responsible for a number of critical company metrics, which include signup, onboarding, activation, engagement, frequency of use, retention, collaboration, and monetization - right across our Free and Pro subscription products, globally.**About the role**
- We’re searching for an experienced Design Research Manager to lead a team of researchers within the Product Growth Supergroup. Research projects you’ll oversee directly tie to Canva’s company-wide goals, so increasing user understanding and identifying key product opportunities is of critical importance.- At Canva, we approach management differently than other companies. We call managers “coaches” because this reflects the type of relationship we’d like you to have with your direct reports (“coachees.”). As a UX Research Coach, you’ll work with several researchers, unlocking their potential to maximize their own performance. We value autonomy, setting crazy big goals, personal growth, and self-reflection.- Additionally, our managers are “player-coaches.” This means that you won’t solely be managing researchers. You’ll keep one foot in the craft - this could mean synthesizing findings across previous studies; providing consultative support for designers or PMs conducting research; or even leading your own research projects.**Your sphere of ownership includes**:

- Prioritizing what research is happening across the entire Supergroup, including proactively identifying gaps in knowledge.
- Developing a program of research to gather insights about our international userbase, including partnering with external vendors
- Ensuring all research conducted across the Supergroup is high quality; helping elevate research findings into truly design-inspiring and business-impacting insights
- Influencing product and business decisions at the senior leadership level, sharing research insights and opportunities, and acting as the voice of the customer.

**What You'll Do**:

- Build and manage a high-performing team of 3+ researchers. Support them through 1:1 coaching, including shaping research plans, providing constructive feedback, setting career goals, and formal reviews.
- Develop research roadmaps for the Supergroup, aligned to product and business objectives, an

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