Associate Customer Support Analyst

7 days ago


Burwood East, Australia SPS COMMERCE Full time

Description:
SPS Commerce is a leading provider of cloud-based supply chain management solutions, serving a global network of retail trading partners. We foster a collaborative and inclusive work environment where innovation and continuous improvement are highly valued. Join SPS Commerce and be part of a dynamic team that’s transforming the global retail supply chain

**Position Summary**:
**Key Responsibilities**:

- Assess the nature of customer needs and work to resolve issues ranging from basic to moderate complexity. Refer and escalate to appropriate internal teams as necessary.
- Communicate with customers regarding their queries regarding system automation with their Account/ERP/WMS system and their trading partners.
- Work proactively with other teams in SPS to resolve the issues for customers
- Assist customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services.
- Log and track customer interactions using the designated customer resource manager (CRM).
- Demonstrate agility by acting as a flex resource as necessary across multiple contact channels.
- Adhere to provided schedules to ensure availability for customer needs and adapts to changes when needed.
- Passion for the customer and advocating for their requests within the company.
- An eye for detail with logical problem-solving skills.
- A technical mindset and the ability to adapt quickly.

**Location**:
In this hybrid role, you will be required to work onsite from our Melbourne, Australia office 3 days per week.

**Required Qualifications**:

- Bachelor’s degree or equivalent combination of education and experience. Strong verbal and written communication skills, proven organizational skills with an ability to effectively manage multiple projects in a fast-paced environment.
- Proven ability to understand and work effectively with technical processes and data.
- Excellent customer interaction skills and demonstrated ability to work effectively in a team environment.
- Requires hours Monday to Friday 8:00am to 4:30p OR 9:00am to 5:00pm

**Preferred Qualifications**:

- Prior customer support experience or technical/help desk experience preferred
- Knowledge of Systems such as Cin7/Dear/Unleashed/Xero/MYOB
- Knowledge of WMS systems, pick-pack, and order fulfilment processes
- Knowledge of Order processing and fulfilment
- Knowledge of 3PL’s



  • Burwood East, Australia SPS COMMERCE Full time

    Description: Essential Responsibilities / Duties - Facilitate problem identification and research, and drives resolution, advocating for customer success - Assist customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assess nature of customer needs and work to resolve issues ranging from...


  • Burwood, Australia Just Budget Pty Ltd Full time

    **Position Overview**: We are currently seeking an experienced Customer Success Associate to join our team. Whether you are living in a country outback area or in one of the main CBD states, we welcome you to apply. Just Budget is dedicated to serving clients all over Australia, providing exceptional value through tailored financial solutions. We are...


  • Burwood, Australia JK Personnel Full time

    Burwood, Sydney NSW - Customer Service - Call Centre (Call Centre & Customer Service) - Contract/Temp - $33.50 **Customer Service Associate** JK is partnering with one of the worlds' largest service companies who are working alongside one of Australia's biggest banks to ensure over one million customer needs are met during their financial journey. With a...


  • Burwood East, Australia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...

  • Capability Analyst

    2 weeks ago


    Burwood East, Victoria, Australia Country Fire Authority Full time

    About the RoleThis is an exciting opportunity to join the Country Fire Authority as a Capability Analyst, specializing in data consolidation and analysis to enhance capability effectiveness. The successful candidate will be part of a team that utilizes data analysis and stakeholder engagement for evidence-based planning, focusing on operational risk and...


  • Burwood East, Australia SPS COMMERCE Full time

    Description: As an Associate Account Executive, you will have the opportunity to: - Sell EDI (Electronic Data Interchange) products that are needed by all retailers. You'll interact with top customers and internal teams. - Enjoy stability, a competitive base salary plus uncapped commissions, and excellent benefits. SPS has achieved 94 consecutive quarters...

  • Test Analyst

    1 month ago


    Burwood, Australia Transport For NSW Full time

    **Test Analyst**: - Organisation/Entity: Transport For NSW- Job category: Information & Communication Technology- Job location: Burwood, NSW, AU, 2134- Job reference number: 96602- Employment type: Fixed Term Full-Time- Salary range: $113121.0-$126695.0 **You see the big picture, you’ve always worked on a grand scale, and now you’re ready to re-focus...

  • Capability Analyst

    2 weeks ago


    Burwood East, Australia Country Fire Authority Full time

    About this role Located at CFA Headquarters, Burwood East Full time, Ongoing PTA 4 $89, - $, pa (plus 11.5% superannuation) The CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week. With over 51, volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals...


  • Burwood East, Australia SPS COMMERCE Full time

    Description: **Essential Responsibilities / Duties** - Facilitate problem identification, research, and follow up to ultimate resolution, advocating for customer success - Assist customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assess nature of customer needs and work to resolve issues...


  • Burwood, Victoria, Australia Prouds Jewellers Full time

    About the RoleWe are seeking a skilled Sales and Service Associate to join our team at Prouds Jewellers during the holiday season.As a Sales and Service Associate, you will provide exceptional customer service, helping customers find the perfect gift for their loved ones.Key ResponsibilitiesOffer personalized service to customers, understanding their needs...


  • East Pilbara, Australia Woolworths Full time

    Customer Service AssociateAt Woolworths, we're committed to delivering exceptional customer experiences. As a Customer Service Associate, you'll play a vital role in ensuring our customers receive the best possible service, whether it's at the checkout, customer service desk, or in our stores.Key ResponsibilitiesProvide exceptional customer service,...

  • Business Analyst

    4 weeks ago


    Burwood, Victoria, Australia DEAKIN UNIVERSITY Full time

    Job SummaryWe are seeking a highly skilled Business Analyst to join our team at Deakin University. As a Business Analyst, you will play a key role in investigating operational requirements, problems, and opportunities, and developing effective business solutions through improvements in automated and non-automated components of new or changed processes.Key...


  • East Lismore, Australia Commonwealth Bank of Australia Full time

    Analyst, Regional/Commercial - Lismore **Analyst, Regional/Commercial Banking** **, Lismore** - **You are ambitious **and enthusiastic about assisting commercial business**: - **We value your ongoing professional development**: - **Together we can drive sustainable business growth for our clients** **See yourself in our team** As part of the Regional...


  • Burwood, Victoria, Australia OPSM Full time

    About OPSMOPSM is a leading eye care and eyewear retailer with a rich history of over 80 years. We are passionate about opening eyes to the unseen and providing exceptional customer experiences.Job SummaryWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our Burwood team. As a Retail Sales Associate, you will be...


  • Burwood, Victoria, Australia endeavour group careers Full time

    About the RoleWe are seeking a motivated and enthusiastic Liquor Sales Associate to join our BWS team. As a Liquor Sales Associate, you will be responsible for providing exceptional customer service, maintaining a safe and clean environment, and upholding service of alcohol guidelines.Key ResponsibilitiesEngage with customers to create special moments and...

  • Data Modeller Analyst

    2 months ago


    Burwood East, Australia Emergency Services Telecommunications Authority (ESTA) Full time

    Job Function: Information and Communications Technology- Date Posted: 6 Sep 2024- Job Requisition ID: 1785**About Triple Zero Victoria**: Triple Zero Victoria (000VIC) provides the critical link between the Victorian community and the state’s emergency services agencies. It provides Victoria’s 24-hour emergency call-taking and dispatch services for...


  • Hawthorn East, Victoria, Australia Coles Full time

    About the RoleThe Security Analyst will be engaged in all aspects of a project / product lifecycle for the Identity & Access Management Platforms. This includes requirements gathering and elaboration, process analysis and mapping, functional design, iteration / implementation planning and execution, quality assurance & acceptance, data migration, release...


  • East Mackay, Australia Oceania Ground Force Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Experience Associate to join our team at Oceania Ground Force.As a Customer Experience Associate, you will be responsible for delivering exceptional customer service to airline travellers, ensuring a smooth and efficient check-in process.You will work closely with our team to greet customers...


  • Hawthorn East, Australia Coles Supermarkets Full time

    We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact. **Associate Product Manager (122974)**: Swaggle is Australia’s...


  • Burwood, Victoria, Australia EssilorLuxottica Group Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Associate to join our Burwood team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales through our luxury and cutting-edge eyewear products.Key ResponsibilitiesMeet and greet customers, providing personalized...