Customer Experience Associate

1 month ago


East Mackay, Australia Oceania Ground Force Full time

About the Role

We are seeking a skilled and enthusiastic Customer Experience Associate to join our team at Oceania Ground Force.

As a Customer Experience Associate, you will be responsible for delivering exceptional customer service to airline travellers, ensuring a smooth and efficient check-in process.

You will work closely with our team to greet customers warmly, process travel documents, assign seats, and issue boarding passes.

Key Responsibilities

  • Greet customers with a smile and ensure a positive check-in experience.
  • Process and verify travel documents in a timely and accurate manner.
  • Assign seats and issue boarding passes, ensuring all necessary information is accurate.
  • Assist with gate boarding procedures and manage passenger marshalling as needed.
  • Work collaboratively with our team to resolve any issues or disruptions that may arise.

What We Offer

  • A competitive hourly rate of $26.10, exclusive of shift penalties and superannuation.
  • 11.5% Superannuation contributions.
  • Shift penalties for early morning, evening, and overnight shifts.
  • Additional pay for weekend work (time and a half on Saturdays, double time on Sundays).
  • Company-provided uniform.
  • Comprehensive paid training and enrolment in a Cert III course.
  • Fatigue management strategies.
  • Rosters published two weeks in advance, offering flexibility for work/life balance.
  • Opportunities for internal promotions and secondments.
  • A supportive Employee Assistance Program.

Selection Criteria

  • Safety Awareness: Demonstrate a proactive approach to safety, ensuring compliance with all procedures.
  • Attention to Detail: Maintain a high level of accuracy in all tasks, adhering to protocols and standards.
  • Team Collaboration: Work effectively within a team, displaying strong interpersonal skills and a collaborative mindset.
  • Punctuality and Reliability: Show reliability and punctuality, committing to scheduled shifts.
  • Adaptability: Adapt to changing priorities and conditions in a dynamic airport environment.
  • Cultural Sensitivity: Be considerate and empathetic towards others, treating everyone with dignity and respect.
  • Language Skills: Proficiency in any second language is advantageous.

Essentials

  • Professional appearance and demeanour.
  • High proficiency in spoken and written English.
  • Proficient computer skills.
  • Ability to pass Drug, Alcohol, and Audio tests (cost reimbursed after 6 months of employment).
  • Capability of obtaining an ASIC card (cost reimbursed after 6 months of employment).
  • Flexibility to work a rotating roster, including weekends and Public Holidays.
  • Capacity to undertake shifts between 4-10 hours per day.
  • Ability to work shifts spanning 05:00 - 23:00.
  • Commitment to a minimum of 40 hours per fortnight.
  • Availability for 2 weeks of full-time paid training.

Oceania Ground Force is an equal opportunity employer, fostering a diverse and inclusive workplace. We encourage applications from all qualified individuals.



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