Associate Customer Support Analyst
3 weeks ago
Description:
Essential Responsibilities / Duties
- Facilitate problem identification and research, and drives resolution, advocating for customer success
- Assist customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services
- Assess nature of customer needs and work to resolve issues ranging from basic to moderate complexity
- Refer and escalate to appropriate internal teams as necessary
- Log and track customer interactions using the designated customer resource manager (CRM)
- Demonstrate agility by acting as a flex resource as necessary across multiple contact channels
- Adhere to provided schedules to ensure availability for customer needs and adapts to changes when needed
Minimum Requirements
- Bachelor’s degree or equivalent combination of education and experience
- Strong verbal and written communication skills
- Ability to understand and work effectively with technical processes and data
- Ability to work with mínimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment
- Excellent customer interaction skills and demonstrated ability to work effectively in a team environment
- Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook)
- Proven organizational skills with ability to effectively manage multiple projects
- Ability to work off-peak hours which includes some evening and weekend shift work
Preferred Experience
- Prior customer support experience or technical/help desk experience preferred
-
Modelling Analyst
2 weeks ago
Burwood East, Victoria, Australia Country Fire Authority Full timeThe Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with...
-
Customer Service Associate
2 months ago
Burwood, Australia JK Personnel Full timeBurwood, Sydney NSW - Customer Service - Call Centre (Call Centre & Customer Service) - Contract/Temp - $33.50 **Customer Service Associate** JK is partnering with one of the worlds' largest service companies who are working alongside one of Australia's biggest banks to ensure over one million customer needs are met during their financial journey. With a...
-
Customer Service Associate
4 weeks ago
Burwood, Australia JK Personnel Full timeBurwood, Sydney NSW - Customer Service - Call Centre (Call Centre & Customer Service) - Contract/Temp - $33.50 **Customer Service Associate** JK is partnering with one of the worlds' largest service companies who are working alongside one of Australia's biggest banks to ensure over one million customer needs are met during their financial journey. With a...
-
Customer Service Associate
4 weeks ago
Burwood, Australia JK Personnel Full time2 year project alongside one of Australia's biggest banks - Full time hours Monday-Friday commencing February 2024 - 33.50 p/hr + Super - Located in Parramatta OR Barangaroo **Customer Service Associate** JK is partnering with one of the worlds' largest service companies who are working alongside one of Australia's biggest banks to ensure over one million...
-
Customer Service Associate
2 weeks ago
Burwood, Victoria, Australia JK Personnel Full time2 year project alongside one of Australia's biggest banks Full time hours Monday-Friday commencing February 2024 p/hr + Super - Located in Parramatta OR BarangarooCustomer Service AssociateJK is partnering with one of the worlds' largest service companies who are working alongside one of Australia's biggest banks to ensure over one million customer needs are...
-
Modelling Analyst
2 weeks ago
Burwood East, Victoria, Australia Country Fire Authority Full timeThe Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with...
-
Presales Bid and Quote Analyst
4 weeks ago
Burwood East, Australia Motorola Solutions Full time**Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...
-
Associate Consultant
3 months ago
Burwood East, Australia SPS COMMERCE Full timeDescription: Job Summary: The Associate Consultant I works within a team of professionals responsible for designing, developing and testing solutions with SPS customers. This role will manage the delivery of our services with customers and act as the primary technical contact until the customer is successfully flowing electronic data in production. Core...
-
Data Analyst
2 weeks ago
Burwood East, Victoria, Australia Country Fire Authority Full timeThe Country Fire Authority (CFA) is one of the world's largest, and most highly regarded, community-based emergency services organisations. We are proud of the work we do in protecting lives and property, 24 hours a day, 7 days a week. CFA strives to be a values-based organisation and an organisation of choice for volunteers and employees, where people with...
-
Data Analyst
4 weeks ago
Burwood East, Australia Country Fire Authority Full timeThe CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA. Want to read more about the Country...
-
Presales Bid and Quote Analyst
2 weeks ago
Burwood East, Victoria, Australia Motorola Solutions Full timeCompany Overview:At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every...
-
Security Operations Analyst
3 weeks ago
Burwood East, Australia Country Fire Authority Full timeThe CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA. Want to read more about the Country...
-
Capability Analyst
3 weeks ago
Burwood East, Australia Country Fire Authority Full timeThe CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA. Want to read more about the Country...
-
Capability Analyst
2 weeks ago
Burwood East, Australia Country Fire Authority Full timeThe CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week. With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA. Want to read more about the Country...
-
Security Operations Analyst
2 weeks ago
Burwood East, Victoria, Australia Country Fire Authority Full timeThe CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experience and backgrounds, recognising the unique value they bring to CFA.Want to read more about the Country Fire...
-
Capability Analyst
2 weeks ago
Burwood East, Victoria, Australia Country Fire Authority Full timeThe CFA are proud of the work we do, protecting lives and property, 24 hours a day, 7 days a week.With over 51,000 volunteers CFA strives to be an organisation of choice for volunteers and employees. We, embrace individuals with diverse skills, experiences, and backgrounds, recognising the unique value they bring to CFA.Want to read more about the Country...
-
Customer Support Officer
2 weeks ago
Burwood East, Victoria, Australia SPS COMMERCE Full time:Essential Responsibilities / Duties Facilitate problem identification, research, and follow up to ultimate resolution, advocating for customer success Assist customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services Assess nature of customer needs and work to resolve issues ranging from moderate...
-
Support Analyst
2 weeks ago
Hawthorn East, Victoria, Australia Coles Full timeAbout the TeamOur Technology team is always at the cutting edge as shopping trends evolve. Fueled by an innovative and forward-thinking culture, we constantly strive to enhance the shopping experience for our customers and shape the future of digital retailing.About the RoleAs a Level 2 Support Analyst, you play a crucial role in addressing technical...
-
Change Analyst
2 weeks ago
Burwood, Victoria, Australia Ashdown Consulting Full time$650 - $730 p/d + super 3 month contract BurwoodChange Analyst | 3 Month Contract |$828 p/d inc. Super- $650 - $730 p/d + super Month Contract BurwoodAbout the CompanyThis NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. This government agency uses data and behavioural...
-
Customer Service Associate
2 weeks ago
Burwood, Australia JK Personnel Full time2 year project alongside one of Australia's biggest banks - Full time hours Monday-Friday; Commencing in May! - $33.50 Per hour JK is partnering with one of the worlds' largest service companies who are working alongside one of Australia's biggest banks to ensure over one million customer needs are met during their financial journey. With a strong...