National Technical Service Support Manager

4 days ago

Horningsea Park, Australia CEA Full time

Posted: 26/06/2024

Closing Date: 26/07/2024

Job Type: Permanent - Full Time

Location: Horningsea Park

Job Category: Support Services

**About Us**

CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch, Dynapac and Komptech.

Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.

Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.

PART OF THE CFC GROUP OF COMPANIES - Think Safe Act Safe.

The National Technical Support Manager will join a team of other Technical Support Managers and will be responsible for providing technical support and training to CEA’s Branch, Dealer network and Major Account Customers. The Products covered will be within CEA brand portfolios (JCB, Dynapac, Atlas Copco, Komptech, Ditch Witch). The role requires excellent technical knowledge of machine systems, maintenance practices and the ability to train others through professional communication.

**MAJOR RESPONSIBILITIES**:

- Be responsible for technical support of a product portfolio within our brand.
- Develop and implement Major account training on our product range.
- Support the National Technical Support team with overflow work.
- Travel to interstate branches and customer locations to implement basic training.
- Create technical documentation to distribute to Branches, Dealers and Major Accounts customers when required.
- Represent the company in a professional and ethical manner when dealing with customers.
- Technical data collection and analysis

**ROLE REQUIREMENTS**:

- Trade qualified in a related field for 5-10 years
- Worked in a similar role for 3 to 5 years preferred
- Hold a current Cert IV in Training & Assessment or willing to attain preferred
- Proven ability to develop and implement training preferred
- Be familiar and proficient with Microsoft office suite programs
- High level time management skills
- Ability to analyze/troubleshoot complicated hydraulic, mechanical and electrical technical problems and recommend solutions
- Effective communication and problem-solving skills. Demonstrated ability to communicate with staff and customers through all mediums.
- Demonstrate a good understanding of OHS in the workplace.
- Current Driver's License

**Desired Skills and Experience**:
**_Benefits:_**
- _An attractive remuneration package commensurate with your experience._
- _Car allowance_
- _A commitment to your ongoing professional development._
- _Employee milestone, reward and recognition programs_
- Access to Private Health Corporate Discounts with HBF
- Employee Benefits Program (Perkbox) - access to discounts from hundreds of brands

**_Why work with us:_**
- _Growing family owned and operated;_
- _Career advancement opportunities, locally & nationally;_
- _Great team with a friendly supportive culture;_
- _Employee assistance and wellbeing program for employees and for members of their household; and_

**_On Offer_**
- _Stable employment_
- _Competitive salary_
- _Ongoing training both internal and Factory_
- _Long term career opportunity_

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