Technical Support Specialist

4 days ago

Kings Park, Australia Penske Full time

Job Description

Your New Opportunity:

Due to massive growth we have a career opportunity for a Technical Support Specialist to join our high performing national Off-Highway Engineering & Technical Support team.  This role will be located in Kings Park, providing technical support in the defence and marine markets to internal and external stakeholders.

In this role you will:

  • Provide technical support to Penske's service teams, OEMs and end customers in the Marine & Defence market within Australia, NZ and surrounding island territories within Penske's area of distribution
  • Provide troubleshooting support to Penske technicians 
  • Advise the Defence Programmes Group (DPG) on technical content of locally compiled documentation to facilitate content review and updating 
  • Assist with review of configuration management of the installed base of Defence products
  • Maintain excellent relationships with customers and OEMs, and key supplier management and staff, to facilitate technical support
  • Work internally with DPG, Parts, Service and Branch Managers with regard to support issues and elevate appropriately within the technical support team
  • Work within the technical support team on failure analysis 

About you:

  • Appropriate Engineering or technical qualification 
  • Knowledge and experience of Penske products and services is desirable
  • Practical experience in Marine and/or Naval Defence applications 
  • Computer literacy to a level necessary to manipulate spreadsheets, develop effective presentations for internal/external customers and write technical reports
  • Ability to apply appropriate problem-solving techniques to technical, application and other related issues
  • Effective time management and sound administrative ability
  • Motivation to apply and support Penske OPTIC values – Ownership, Passion, Teamwork, Integrity and Care

About Us:

Penske, a Fortune 500 company with global operations and a legendary reputation employs over 1300 individuals throughout Australia and New Zealand. With thriving on- and off-highway markets, including road transport, energy solutions, rail, mining, naval and land defence, commercial and pleasure craft marine, we're the go- to supplier of premium power system solutions.

Why join Penske?

At Penske, we know it is our people at the heart of our success and we want to make sure you have everything you need to do a great job. That is why as well as a great work environment and state of the art facilities, we offer the following benefits:

  • Generous remuneration package
  • Accredited Training & Development programs;
  • A business commitment to providing the highest levels of safety, technical and leadership training;
  • Reward and recognition programs;
  • Employee Referral Program - generous employee referral fees
  • Employee Assistance Program;
  • Family friendly benefits including paid parental leave.

We value and embrace diversity, equity and inclusion in everything we do

If you're passionate about working for us, we encourage you to apply even if you don't meet all the selection criteria. We also encourage applications from those who are Aboriginal and/or Torres Strait Islander, Veterans, with Disability, and those who are culturally and linguistically diverse.

Require reasonable adjustments to the recruitment process? Please let us know.

Be ambitious. We are.

Apply Now

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