Customer Journey Expert

4 months ago

Sydney, Australia ING Group Full time

Customer Journey Expert - Security and Risk

An exciting opportunity has now become available for an experienced **Customer Journey Expert - Security & Risk, **to join our IT Service Management
- Tech SRE Team. This is a newly created position with a major focus on Risk. You'll be the key individual in the enhancement and upkeep of our security and risk environment by liaising with both the wider security and risk functions within Technology.

Joining our IT Service Management team, means being a part of a highly experienced, well-respected team that has a wealth of technical knowledge coupled with the exceptional communication and team working skills to resolve issues in a timely manner.

**What you'll do**
- Coordinate and be responsible for the assurance on operational, regulatory and compliance risk and security activities undertaken in the first line of defence for the Tech SRE COE department (also known as Site Reliability Engineering - Centre of Excellence).
- Lead system continuity, reliability and disaster recovery tests. Ensuring plans and processes are up to date.
- Ensure appropriate Tech minimum standards are met before systems go live
- Provide support through advice, guidance and assurance & continuous improvement activities.
- Support SRE COE in the identification and management of non-financial risk (operational, regulatory and compliance risks) in line with ING's Risk Appetite Statement, policies and regulatory obligations.
- Ensure the Tribe remains compliant with all ING policies and procedures

**What we're looking for......**
- Working knowledge of Private, public Hybrid Cloud system environments.
- Proven experience with IT security controls and risk practices.
- Sound knowledge of ITIL or similar framework in incident, problem and Disaster Recovery management.
- Ability to identify and recommend improvements in IT processes.
- Ability to work effectively across both business and technology stakeholders at an executive level.

**What's in it for you...**
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing.
- This role is NSW based. ING's approach to flexible working (FlexING) means you can work 50/50 in office (Sydney) and from home.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home. We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)

Job ID REQ-10071982

  • Customer Journey Expert

    4 months ago

    Sydney, Australia ING Group Full time

    Customer Journey Expert At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for...

  • Customer Journey Expert

    5 months ago

    Sydney, Australia ING Full time

    At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be...

  • Customer Journey Expert

    3 months ago

    Sydney, Australia ING Group Full time

    Customer Journey Expert - Mortgages Each day, millions of customers in over 40 countries use ING's banking products and services. You'll be contributing to their customer experience. You'll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people's lives? At ING, the Mortgages...

  • Customer Journey Expert

    4 months ago

    Sydney, Australia ING Group Full time

    Customer Journey Expert - Cloud The Customer Journey Expert (CJE) -Public Cloud works across multiple squads in Platform Engineering Tribe within ING's OWoW organization. As a CJE, you'll have the expertise in one or more of the areas of product management, channel and process optimization, or other relevant areas that are required in the Public Cloud...

  • Customer Journey Expert

    5 months ago

    Sydney, Australia ING Full time

    At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be...

  • Customer Journey Expert

    5 months ago

    Sydney, Australia ING Group Full time

    At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be...

  • Customer Journey Expert

    3 months ago

    Sydney, Australia ING Full time

    Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives? At ING, the Mortgages Tribe is responsible for...

  • Customer Journey Expert

    4 months ago

    Sydney, Australia ING Full time

    The Customer Journey Expert (CJE) -Public Cloud works across multiple squads in Platform Engineering Tribe within ING's OWoW organization. As a CJE, you’ll have the expertise in one or more of the areas of product management, channel and process optimization, or other relevant areas that are required in the Public Cloud CoE You will be responsible for the...

  • Customer Journey Specialist

    1 week ago

    Sydney, New South Wales, Australia International Netherlands Group Full time

    {"title": "Customer Journey Expert", "description": "About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Business Banking Tribe. As a key member of our team, you will be responsible for identifying customer pain points and developing solutions to streamline customer processes.Key ResponsibilitiesOperational, Regulatory and...

  • Customer Journey Specialist

    1 week ago

    Sydney, New South Wales, Australia ING Bank N.V. Full time

    {"title": "Customer Journey Expert", "description": "About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Business Banking team at ING Australia. As a key member of our team, you will be responsible for driving operational, regulatory, and compliance risk activities across our business.Key ResponsibilitiesIdentify customer pain...

  • Associate Customer Journey Expert, Safe Business

    3 months ago

    Sydney, Australia ING Group Full time

    Associate Customer Journey Expert, Safe Business Each day, millions of customers in over 40 countries use ING's banking products and services. You'll be contributing to their customer experience. You'll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people's lives? ING...

  • Customer Journey Expert

    5 months ago

    Sydney, Australia ING Full time

    At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be...

  • Customer Journey Specialist

    6 days ago

    Sydney, New South Wales, Australia ING Bank N.V. Full time

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Business Banking Tribe. As a key member of our team, you will play a critical role in shaping the customer experience and driving business growth.Key ResponsibilitiesDevelop and implement operational, regulatory, and compliance risk strategies to ensure a seamless customer...

  • Customer Journey Expert

    3 weeks ago

    Sydney, Australia ING Full time

    At ING Australia, we're dedicated to fostering a culture of inclusivity and innovation, with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are. As a Customer Journey Expert, you will sit within the Business Banking Tribe focused on lending & deposits to SME and Mid-Corp...

  • Journey Expert

    4 months ago

    Sydney, Australia Hatch Full time

    ** This role is at ANZ (not for Hatch)** Hatch is supporting ANZ to find a great Journey Expert to join their Product Management and Design team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like ANZ. **About the role at ANZ** The purpose of the...

  • Senior Customer Journey Expert, Consumer Lending

    1 week ago

    Sydney, Australia ING Bank (Australia) Limited Full time

    At ING Australia, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are. With a global scale, inclusive culture, and cutting-edge technology at your fingertips, you'll have everything you need to become the best version of yourself.We’re looking for a Senior Customer Journey...

  • Customer Journey Specialist

    6 days ago

    Sydney, New South Wales, Australia ING Bank N.V. Full time

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Business Banking team at ING Australia. As a key member of our team, you will play a critical role in driving operational excellence and ensuring the delivery of high-quality customer experiences.Key ResponsibilitiesDevelop and implement operational risk management strategies...

  • Customer Journey Expert

    3 weeks ago

    Sydney, Australia ING Bank (Australia) Limited Full time

    At ING Australia, we're dedicated to fostering a culture of inclusivity and innovation, with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are.As a Customer Journey Expert, you will sit within the Business Banking Tribe focused on lending & deposits to SME and Mid-Corp...

  • Customer Journey Specialist

    1 week ago

    Sydney, New South Wales, Australia ING Bank (Australia) Limited Full time

    About the RoleWe are seeking a highly skilled Customer Journey Expert to join our Business Banking team at ING Bank (Australia) Limited. As a key member of our team, you will play a critical role in driving operational excellence and ensuring the delivery of high-quality products and services to our customers.Key ResponsibilitiesDevelop and implement...

  • Customer Journey Expert

    4 months ago

    Sydney, Australia ING Full time

    An exciting opportunity has now become available for an experienced **Customer Journey Expert - Security & Risk, **to join our IT Service Management - Tech SRE Team. This is a newly created position with a major focus on Risk. You’ll be the key individual in the enhancement and upkeep of our security and risk environment by liaising with both the wider...