Customer Journey Expert

7 months ago

Sydney, Australia ING Full time

At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be making a difference to our customer’s lives by shaping the way they bank and empowering them to stay a step ahead in life and business. Ready to do your thing?

A CJE reports to a Chapter Lead who will be responsible for leading, supporting and developing your craftsmanship. The role of CJE may also include the responsibility of being a Product Owner within a squad. You’ll be part of our large core banking multi-year program with exposure to new technologies and global

This role requires a strong understanding of data mapping, data migration experience with a background in banking or financial services. You’ll have strong interpersonal skills with effective verbal and written communication skills, as well as a can do mind set.

**What You’ll Do**
- Business owner of product and services solutions of your squad including the Customer Value Propositions
- Be the main point of contact to monitor and evaluate the marketing effort, products, services, distribution policy and customer contact strategy for the various touch points
- Manage product risks and product requirements relating to the customer, supplier and regulators including all financial& non-financial risk.
- Design strategy for products, channels, promotion, pricing, product and process quality, in keeping with ING’s brand and local and global strategic and regulatory objectives and with a customer perspective as the optimal starting point to create an ideal customer journey.
- Represent the voice of the customer by balancing different requirements from the business (e.g. Financial and market share objectives) and customer needs

**What we’re looking for..**
- Demonstrated depth of experience in the fundamentals of at least one core pillar of CJE i.e. product management, process or channel optimisation Excellent.
- Experience with SQL server, data mapping and data migration.
- Experience in a customer environment, where the customer needs are at the heart of the proposition development.
- Sound analytical skills and the ability to make decisions based on data

**What’s in it for you?**
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing
- An IMPACT day to volunteer on approved sustainability activity to give back to our community

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

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