Customer Journey Expert

6 months ago

Sydney, Australia ING Group Full time

At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be making a difference to our customer's lives by shaping the way they bank and empowering them to stay a step ahead in life and business. Ready to do your thing?

A CJE reports to a Chapter Lead who will be responsible for leading, supporting and developing your craftsmanship. The role of Customer Journey Expert, may also include the responsibility of being a Product Owner within a squad. You'll be part of our large core banking multi-year program with exposure to new technologies and global.

This role requires a strong understanding of data mapping, data migration experience with a background in banking or financial services. You'll have strong interpersonal skills with effective verbal and written communication skills, as well as a can do mind set.

**What You'll Do**
- Lead requirements gathering by facilitating workshops and analyse requirements to establish clear stories or functional specifications.
- Document technical requirements.
- Analyze/Identify issues and areas of risk and develops plans to minimize including all financial& non-financial risk.
- Design strategy for products including roadmaps and exit plans.
- Transform vision and data requirements into user stories and understanding documents.
- Partner with the development team to ensure requirements and functionality are being met and proactively identify gaps and issues.

**What we're looking for..**
- Extensive skills and experience as a Business Analyst, including experience in requirements gathering, business process analysis/modelling, process mapping and information analysis/modelling, planning, design, testing and system integration.
- Experience with SQL server, data mapping and data migration.
- Experience in a customer environment, where the customer needs are at the heart of the proposition development.
- Sound analytical skills and the ability to make decisions based on data.
- Experience in Agile principles and practices.

**What's in it for you?**
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing.
- An IMPACT Day to volunteer on approved sustainability activity to give back to our community.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you're joining a team where individuality isn't just accepted, it's encouraged. We've built a culture that's fun, friendly and supportive - it's the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We're here to help you get ahead. And with our global network, there's plenty of scope to take your career in new directions, perhaps even ones you've never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you'd feel at home? We'd love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?

  • Customer Journey Expert

    5 months ago

    Sydney, Australia ING Group Full time

    Customer Journey Expert At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for...

  • Customer Journey Expert

    7 months ago

    Sydney, Australia ING Full time

    At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be...

  • Customer Journey Expert

    5 months ago

    Sydney, Australia ING Group Full time

    Customer Journey Expert - Mortgages Each day, millions of customers in over 40 countries use ING's banking products and services. You'll be contributing to their customer experience. You'll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people's lives? At ING, the Mortgages...

  • Customer Journey Expert

    5 months ago

    Sydney, Australia ING Group Full time

    Customer Journey Expert - Cloud The Customer Journey Expert (CJE) -Public Cloud works across multiple squads in Platform Engineering Tribe within ING's OWoW organization. As a CJE, you'll have the expertise in one or more of the areas of product management, channel and process optimization, or other relevant areas that are required in the Public Cloud...

  • Customer Journey Expert

    5 months ago

    Sydney, Australia ING Full time

    Each day, millions of customers in over 40 countries use ING’s banking products and services. You’ll be contributing to their customer experience. You’ll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people’s lives? At ING, the Mortgages Tribe is responsible for...

  • Customer Journey Expert

    6 months ago

    Sydney, Australia ING Full time

    At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be...

  • ING Agile Customer Journey Expert

    4 days ago

    Sydney, New South Wales, Australia ING Full time

    We're seeking an exceptional Product Owner to join our dynamic team at ING Australia and embark on our digital transformation journey.As a Customer Journey Expert, you'll represent the voice of the customer, driving the development and execution of complex change initiatives in our Agile delivery environment.Key responsibilities include assisting in the...

  • Customer Journey Expert

    5 months ago

    Sydney, Australia ING Full time

    The Customer Journey Expert (CJE) -Public Cloud works across multiple squads in Platform Engineering Tribe within ING's OWoW organization. As a CJE, you’ll have the expertise in one or more of the areas of product management, channel and process optimization, or other relevant areas that are required in the Public Cloud CoE You will be responsible for the...

  • Associate Customer Journey Expert, Safe Business

    5 months ago

    Sydney, Australia ING Group Full time

    Associate Customer Journey Expert, Safe Business Each day, millions of customers in over 40 countries use ING's banking products and services. You'll be contributing to their customer experience. You'll be shaping the way they bank and empowering them to stay a step ahead in life and business. Are you ready to make a real impact on people's lives? ING...

  • Customer Journey Expert

    5 months ago

    Sydney, Australia ING Group Full time

    Customer Journey Expert - Security and Risk An exciting opportunity has now become available for an experienced **Customer Journey Expert - Security & Risk, **to join our IT Service Management - Tech SRE Team. This is a newly created position with a major focus on Risk. You'll be the key individual in the enhancement and upkeep of our security and risk...

  • Customer Journey Expert

    7 months ago

    Sydney, Australia ING Full time

    At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be...

  • Customer Journey Expert

    2 months ago

    Sydney, Australia ING Full time

    At ING Australia, we're dedicated to fostering a culture of inclusivity and innovation, with the support and resources you need to succeed. Join us today and take the first step towards building a career as exceptional as you are. As a Customer Journey Expert, you will sit within the Business Banking Tribe focused on lending & deposits to SME and Mid-Corp...

  • CRM Coordinator

    2 weeks ago

    Sydney, New South Wales, Australia White Fox Boutique Full time

    At White Fox, we're on a mission to revolutionize the fashion industry with our cutting-edge online platform.As a CRM Coordinator, you'll play a crucial role in driving our customer journey management strategy, leveraging your expertise in segmentation, testing, and campaign execution.Key Responsibilities:Develop and implement targeted campaigns across...

  • Customer Journey Expert

    5 months ago

    Sydney, Australia ING Full time

    An exciting opportunity has now become available for an experienced **Customer Journey Expert - Security & Risk, **to join our IT Service Management - Tech SRE Team. This is a newly created position with a major focus on Risk. You’ll be the key individual in the enhancement and upkeep of our security and risk environment by liaising with both the wider...

  • Customer Journey Expert

    13 hours ago

    Sydney, Australia ING Full time

    Are you driven by the desire to shape the future of banking? As **Customer Journey Expert** for our **Daily Banking Transformation initiative**, you'll be a key contributor to the modernising and transforming of ING's Daily Banking proposition to drive our customer and business growth aspirations. This role places you at the heart of our strategic mission...

  • Customer Journey Consultant

    5 months ago

    Sydney, Australia Digital Alchemy Full time

    **Customer Journey Consultant** Digital Alchemy, A global Marketing Automation Services Provider, provides marketing services and technical support to local and global organizations. We have a network of 8 offices spanning Asia and the Americas. Our philosophy is based on the interaction of 3 transformations, 1. Our personal Transformation to learn and...

  • Senior Customer Journey Expert, Origination, Mortgages

    3 weeks ago

    Sydney, Australia ING Bank (Australia) Limited Full time

    At ING Australia, we believe that your individuality is what makes you stand out from the crowd. That's why we offer a career that's as unique as you are. With a global scale, inclusive culture, and cutting-edge technology at your fingertips, you'll have everything you need to become the best version of yourself.We’re on the hunt for an experienced Senior...

  • CRM Coordinator

    3 weeks ago

    Sydney, New South Wales, Australia White Fox Boutique Full time

    At White Fox Boutique, we're seeking a highly skilled CRM Coordinator to join our team. As a key member of our marketing department, you'll be responsible for managing our email marketing campaigns, collaborating with external teams, and analyzing campaign results to identify actionable insights.Key Responsibilities:Develop and execute targeted campaigns...

  • Product Owner

    2 weeks ago

    Sydney, New South Wales, Australia ING Full time

    We're seeking an exceptional Product Owner to join our dynamic team at ING Australia, as part of our exciting digital transformation journey.This role is a 12-month fixed-term contract and can be based in either Sydney or Wyong.As a Product Owner, you'll be responsible for assisting in the development and lifecycle of initiatives allocated to the KYC Tribe's...

  • CRM Coordinator

    3 weeks ago

    Sydney, New South Wales, Australia White Fox Boutique Full time

    White Fox is a globally recognised fashion brand loved by customers worldwide.Established in 2013 and based in Sydney, Australia, White Fox has quickly become the go-to online fashion destination and is continuing to take over wardrobes everywhere.Key Responsibilities:Campaign Management: Collaborate with Marketing and external teams to set the Email...