Customer Journey Expert

2 months ago

Sydney, Australia ING Full time

At ING Australia, you will have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we are counting on your unique voice and perspective to help ING Australia become even better. Join us and build an exceptional experience for yourself and you will be making a difference to our customer’s lives by shaping the way they bank and empowering them to stay a step ahead in life and business. Ready to do your thing?

A CJE reports to a Chapter Lead who will be responsible for leading, supporting and developing your craftsmanship. The role of Customer Journey Expert, may also include the responsibility of being a Product Owner within a squad. You’ll be part of our large core banking multi-year program with exposure to new technologies and global.

This role requires a strong understanding of data mapping, data migration experience with a background in banking or financial services. You’ll have strong interpersonal skills with effective verbal and written communication skills, as well as a can do mind set.

**What You’ll Do**
- Lead requirements gathering by facilitating workshops and analyse requirements to establish clear stories or functional specifications.
- Document technical requirements.
- Analyze/Identify issues and areas of risk and develops plans to minimize including all financial& non-financial risk.
- Design strategy for products including roadmaps and exit plans.
- Transform vision and data requirements into user stories and understanding documents.
- Partner with the development team to ensure requirements and functionality are being met and proactively identify gaps and issues.

**What we’re looking for..**
- Extensive skills and experience as a Business Analyst, including experience in requirements gathering, business process analysis/modelling, process mapping and information analysis/modelling, planning, design, testing and system integration.
- Experience with SQL server, data mapping and data migration.
- Experience in a customer environment, where the customer needs are at the heart of the proposition development.
- Sound analytical skills and the ability to make decisions based on data.
- Experience in Agile principles and practices.

**What’s in it for you?**
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing.
- An IMPACT Day to volunteer on approved sustainability activity to give back to our community.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)

**Need more?

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