Customer Journey Expert

7 months ago

Sydney, Australia ING Full time

An exciting opportunity has now become available for an experienced **Customer Journey Expert - Security & Risk, **to join our IT Service Management
- Tech SRE Team. This is a newly created position with a major focus on Risk. You’ll be the key individual in the enhancement and upkeep of our security and risk environment by liaising with both the wider security and risk functions within Technology.

Joining our IT Service Management team, means being a part of a highly experienced, well-respected team that has a wealth of technical knowledge coupled with the exceptional communication and team working skills to resolve issues in a timely manner.

**What you’ll do***
- Coordinate and be responsible for the assurance on operational, regulatory and compliance risk and security activities undertaken in the first line of defence for the Tech SRE COE department (also known as Site Reliability Engineering - Centre of Excellence).
- Lead system continuity, reliability and disaster recovery tests. Ensuring plans and processes are up to date.
- Ensure appropriate Tech minimum standards are met before systems go live
- Provide support through advice, guidance and assurance & continuous improvement activities.
- Support SRE COE in the identification and management of non-financial risk (operational, regulatory and compliance risks) in line with ING’s Risk Appetite Statement, policies and regulatory obligations.
- Ensure the Tribe remains compliant with all ING policies and procedures

**What we’re looking for***
- Working knowledge of Private, public Hybrid Cloud system environments.
- Proven experience with IT security controls and risk practices.
- Sound knowledge of ITIL or similar framework in incident, problem and Disaster Recovery management.
- Ability to identify and recommend improvements in IT processes.
- Ability to work effectively across both business and technology stakeholders at an executive level.

**What’s in it for you**
- Discounted ING Health Insurance
- An additional Rest Day to support your wellbeing.
- This role is NSW based. ING’s approach to flexible working (FlexING) means you can work 50/50 in office (Sydney) and from home.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a team where individuality isn’t just accepted, it’s encouraged. We’ve built a culture that’s fun, friendly and supportive - it’s the kind of place where you can be yourself and make the most of whatever you have to offer.

We give people the freedom to take risks, think differently, take ownership of their work, and make great things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

We are all about celebrating success and as a result we are proud to be a WGEA Employer of Choice for Gender Equality and a certified Family Inclusive workplace.

Sound like the kind of place you’d feel at home. We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So, no agency introductions, please.)

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