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Warranty and Service Co-ordinator

7 months ago

South Windsor, Australia Set Up Camp Full time

**Warranty and Service Co-Ordinator**

Set Up Camp is currently hiring a FULL TIME Warranty & Service Co-ordinator to join our team. Set Up Camp is a dealer in QLD and NSW for Hilltop Caravans, Star Vision and Highline Caravans where we deliver new campers and caravans to customers, and provide service and warranty support to existing customers (including OPUS campers).

Reporting to the Workshop Manager, your responsibilities will incorporate warranty claims where you will handle customer warranty claims from start to finish, process service booking requests, and assist customers with their camper / caravans use as they have product and parts queries.

We are looking for a motivated person with strong communication and organisational skills to join our team. If you are reliable, have great attention to detail, enjoy working as part of a team across a variety of work, and are looking to bring your skills to a new company, we’d love to hear from you.

**Responsibilities and expectations of this role will include**:

- Ensure a high level of customer service is provided to our customers
- Process warranty claims from start to finish covering the customer claim ensuring the issue with the customer is understood, submission to the manufacturer and confirming a booking date with the workshop and the customers. Warranty work is to be processed in line with company policy and meeting KPI’s for turnaround times.
- Manage service bookings with customers and Workshops to book in customers
- Ensure customer communication is recorded and kept up-to-date in CRM and internal systems
- Assist customers with queries around how items work and attempt to trouble-shoot issues to look at best method to resolve problems
- Assist customers with parts queries and follow-up internally to ensure parts are shipped to customers
- Provide regular feedback to Workshop Manager around warranty items with customer bookings
- Act as liaison between our customers, workshop and manufacturers to ensure smooth claims are processed in accordance with company systems and procedures.
- You must have a fix it right first-time attitude and be able to think on your feet to diagnose and solve problems.
- Solid computer skills including Microsoft suite (Outlook, Excel, Word, Teams)
- Able to complete camper / caravan handovers to customers
- Follow correct procedures
- Strong attention to detail and providing great customer service
- The ability to work independently

**Essential skills**:

- Problem management skills
- Time management and organisation skills
- The ability to take initiative
- Hold a current driver’s licence

**Favourable skills but not essential**:

- Experience in a similar role an advantage
- Experience with XERO accounting system
- Experience with CRM
- Experience with campers and caravans
- Forklift ticket

If this sounds like you, we’d love to hear from you.

**Salary**: $75,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- South Windsor, NSW: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- Driver Licence (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person