Experience Operations Co-ordinator

6 months ago

South Melbourne, Australia oOh! Full time

**Who we are**:
We are a leading operator in Australia and New Zealand’s fast-growing Out Of Home advertising industry and our purpose is to make public spaces better We create deep engagement between people and brands through Unmissable location-based media solutions that inform, entertain, and inspire. Our network is unparalleled, with a diverse portfolio of 37,000 classic and digital signs across roadside, retail, airport, and place-based media offerings in CBD office towers and universities.

**Join Us**:
Join an organization united by drive, creativity, innovation, and community. We show up and we are all here to be bold, brave, and to push the boundaries in Out Of Home advertising. United by our commitment to imagination, you will have the opportunity to collaborate with diverse, talented, and dedicated colleagues across Australia and New Zealand who are all passionate about raising the bar each and every day. Realise your potential and make an impact with us.

**What is the purpose of this role?**

The Experience Operations Co-Ordinator will work closely with the wider Experience Operations team to provide customer service to our internal and external stakeholders. They will be responsible for supporting our customers with operational support across all oOh network and products.

**What are the key responsibilities?**
- Develop a good understanding of oOh networks, products and customers, with the ability to prioritize internal and external partners and projects.
- Work closely with the Experience Operations (XO) Team to troubleshoot and resolve inbound requests, whilst establishing a solid technical understanding of our systems.
- Be an active advocate for XM (Experience Management team) and supporting activities and engagement across Network Operations.
- Deliver market leading customer service through the ServiceNow dashboard and shared inbox, fostering long term, positive partnerships with key partners.
- Active participation in XM and Network Operations engagement opportunities such as team meetings and training and development activities.

**What are the skills you need to be successful?**
- Customer service experience is preferable.
- Experience with using Microsoft programs (PowerPoint, Excel, Outlook) required.
- Experience using Photoshop would be beneficial.
- Someone who thrives in a fast paced environment
- Ability to multitask and keep cool under pressure.

**Systems you will be exposed too**:

- Microsoft 365 (Dynamic CRM, Teams, Word, Excel, PPT)
- Adobe Suite (Photoshop, Illustrator, InDesign)
- Broadsign
- ServiceNow
- OKTA

**Our Benefits**:

- You flex - We are all different and we recognise that. You can flex how and when you need and have the opportunity to work in a flexible capacity in an environment where you can bring your best self.
- Best You - We strongly encourage our people to be their best selves and we have internal and external training plus structured and defined career paths, NGEN memberships, peer mentoring, team shadow opportunities.
- Your leave, your way - purchase additional annual leave, inclusive paid parental leave policy that supports all parents and carers, paid wellbeing day, paid community service and volunteering leave days, swap a public holiday for a day of significance
- Support You - We have partnered with wellbeing market leader, Sonder, which provides our people and their immediate family, free human-centric wellbeing, and care support 24/7. We also provide discounted gym memberships, clothing apparel, and discounted online wellbeing retailers.
- Celebrate You - Active Reward and Recognition Program for peer-to-peer kudos

oOh is committed to employing team members who align with our Values and who meet the requirements of the role. As part of the recruitment process, there are a number of checks that may be conducted to demonstrate your suitability for a role including police / criminal background checks, medical, drug, and alcohol testing, due diligence checks, right-to-work checks, and/or reference checks.

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