Customer Success Manager

7 months ago

Sydney, Australia Property Me Full time

**Join the National Leader in Cloud-Based Property Management**

PropertyMe is Australia's #1 property management platform with over 5,000 real estate agencies and 1.5 million properties on the platform.

Our high-performing Customer Success team helps drive continued massive growth year on year. An opportunity has arisen for an experienced and talented Customer Success Manager to join our team.

**Our Story**:
PropertyMe is on a mission to build the easiest, simplest and most user-friendly property management software in the country, and we’re already halfway there

From humble beginnings in 2013, we’re a bootstrapped tech startup that had a vision of an easy-to-use cloud-based software that can make even the toughest of rental portfolios easier to manage.

Since then, we’ve amassed 53% of the market share to become the largest and most complete cloud property management platform in Australia and New Zealand.

We now assist the real estate industry with:

- Processing over $1 billion every month
- Facilitating over 4.1 million conversations
- Coordinating over 1.1 million inspections every year.

We’ve hustled from the start, with incredible vision from the founders, we’ve managed to get to this point with no funding. The only ones investing in our future are us, and the world’s our oyster

**Your mission
The purpose of this role is to deliver on four key customer areas - utilisation, retention, engagement and upsell. Our focus on customer success is to understand the customer journey and be the voice of the customer. They will work closely with our carefully segmented clients to ensure that they are using the PropertyMe product well and that they feel supported.

**Role Responsibilities **️**
- Build the baseline for a trusted business relationship with new and existing customers
- Maintain and exceed targets for utilisation, retention, engagement and upsell within your designated portfolio
- Manage customer conversations regarding new users, training opportunities, acquisitions, escalations and general business consultancy
- Maintain set targets for NPS - identifying attractors and detractors in the business
- Identify upsell opportunities for customers in your segmentation, and work to help the customer see value in investing further in our platform through webinars and demonstrations
- Identify Opportunities and support clients by promoting and inviting them to relevant training sessions/programs
- New users
- Frequent callers
- Low utilisation customers
- Delivery of health checks (around product utilisation) to present back to customers
- Manage customer cancellation enquiries and cancellations, identify opportunities to save the cancellation
- Collate data and share regularly with your peers and leadership team to advocate for the customer
- Maintain your portfolio of customers through Salesforce, show confidence in talking through your portfolio and opportunities
- Assist the business with special projects associated with retention, utilisation and adoption of specific features as instructed by your team leader

**Who are you? You consider yourself**

**Client-Centric**: You have a deep understanding of the importance of putting the client at the centre of everything you do. You are committed to ensuring that our clients not only succeed but thrive using our platform.

**Communication Expert**: Your strong communication and interpersonal skills allow you to build genuine relationships with clients. You excel at active listening and can understandably convey complex information.

**Proactive and Self-Motivated**: You are a self-starter who takes the initiative to identify opportunities for improvement and growth. You're not just responsive but also proactive in addressing client needs and helping them achieve their goals.

**Problem-Solver**: Your problem-solving skills are top-notch. You have a talent for identifying and addressing challenges and finding creative solutions that benefit both clients and the company.

**Organised and Efficient**: You're highly organised, efficient, and capable of managing multiple client relationships simultaneously. You can handle clients' requests and inquiries promptly and professionally.

**Knowledgeable**: While it's not a strict requirement, a background in the property management or real estate industry is a valuable asset. Your industry knowledge will allow you to relate to our client's unique needs and challenges.

**Experience
- Previous experience in Property Management, Real Estate is desirable
- Being familiar with PropertyMe is a plus
- Previous experience in customer success, account management, or client-facing roles
- Strong communication and interpersonal skills, with the ability to build strong relationships with clients
- Proactive and self-motivated, with a passion for helping clients achieve their goals
- Strong problem-solving abilities and the capacity to think creatively to find solutions
- Excellent organisational and time ma

  • Manager, Customer Success

    6 months ago

    Sydney, Australia Basware Full time

    Manager, Customer Success Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience,...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Informatica Full time

    **Customer Success Manager** The **Customer Success Manager** is responsible for managing a portfolio of Informatica customers from purchase to renewal and growth throughout their lifecycle. Through the CSM partnership, Informatica's customers derive maximum value from their investment, including accelerated timelines and realization of business goals. The...

  • Manager, Customer Success

    7 months ago

    Sydney, Australia SafetyCulture Full time

    **Manager, Customer Success**: - Sydney- Sales & Success - Leadership & Support /- Full-time Permanent- / Hybrid- SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Teradata Full time

    What You'll Do The Customer Success Manager (CSM) is a strategic customer facing position focused on increased adoption of Teradata technologies and customer value realization of their investment. You will advocate for Teradata to drive success across multiple customer outcomes. The Customer Success Manager is highly respected for their knowledge, skills,...

  • Manager, Customer Success

    7 months ago

    Sydney, Australia WalkMe Full time

    WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize and unlock the full potential of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and seamless automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Customer Success Manager

    6 months ago

    Sydney, Australia AvePoint Full time

    **Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Basware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager of Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in...

  • Customer Success Manager

    7 months ago

    Sydney, Australia London Stock Exchange Group Full time

    Customer Success Manager At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions...

  • Customer Success Manager

    3 months ago

    Sydney, Australia Trintech Technologies Ltd Australia Full time

    Trintech is currently seeking a growth focused, results-driven, and highly motivated individual to join our growing Customer Success team. As a Customer Success Manager (CSM), you will have a key role in driving product adoption, building trusted advisor relationships within assigned customer accounts and increasing customer satisfaction and retention. In...

  • Manager, Customer Success

    8 months ago

    Sydney, Australia Procore Technologies Full time

    As **Manager **of our** Commercial Customer Success **team, you will play a crucial role in driving the retention and expansion of our customer base, through increased adoption and engagement. You will be responsible for overseeing a team of dedicated Customer Success Managers, aligning their efforts with company objectives, and fostering a customer...

  • Manager, Customer Success

    7 months ago

    Sydney, Australia Baseware Full time

    Join our team at Basware and lead the charge in driving customer success! As the **Manager, Customer Success**, you'll spearhead a dynamic high-performing team dedicated to ensuring Basware solution adoption, our clients' satisfaction and achieving their desired outcomes. This role is for you, who has people management experience, and a background in value...

  • Customer Success Manager

    6 months ago

    Sydney, Australia UpGuard Full time

    **Why are we hiring for this role?** As a Customer Success Manager, you'll work closely with other CS team roles and cross-functionally with other departments, and you’ll report to the Lead CSM. You’ll be proactive in driving product value and success for our customers, analyzing the causes of their greatest pain points, and working closely to mitigate...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Weel Full time

    Customer Success Manager As a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of...

  • Customer Success Manager

    7 months ago

    Sydney, Australia LMS365 Full time

    **Customer Success Manager - Hybrid or remote work with notable benefits** **Who are we?** We’re LMS365. As a solution, we are the only learning platform built into Microsoft 365 and Teams. As a company, we are a talented group of individuals with a mission to empower people to learn for life. For us learning is who we are, what we do, and all that we...

  • Customer Success Manager

    7 months ago

    Sydney, Australia LMS365 Full time

    **Customer Success Manager - Hybrid or remote work in a global team** **Who are we?** We’re LMS365. As a solution, we are the only learning platform built into Microsoft 365 and Teams. As a company, we are a talented group of individuals with a mission to empower people to learn for life. For us learning is who we are, what we do, and all that we...

  • Customer Success Manager

    7 months ago

    Sydney, Australia LSEG (London Stock Exchange Group) Full time

    At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions through the customer...

  • Customer Success Manager

    7 months ago

    Sydney, Australia London Stock Exchange Group Full time

    At LSEG, we help our customers achieve success by providing access to an open platform that uncovers opportunity and catalyzes change. As a Customer Success Manager, you will be responsible for fostering intimate relationships and being a trusted advisor to our Investment & Wealth Management Customers who use our Desktop Solutions through the customer...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Zensai Full time

    At Zensai, we believe that customer success is an essential driver for sustained profitable growth in a SaaS business. If you share this belief, you could be the right fit for this exciting role! Are you passionate about customer success? Do you have experience and interest in the employee learning, engagement and performance space and enjoy working in a...

  • Customer Success Manager

    4 months ago

    Sydney, Australia Motorola Solutions Full time

    **Company Overview**: At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across...