Manager, Technical Customer Success

7 months ago

Sydney, Australia Microsoft Full time

**Manager, Technical Customer Success**

As part of Microsoft transformation, one of our key areas of focus is the modernization of our sales motions. The Digital Sales organization is a dynamic, digital organization with a mission to accelerate Microsoft’s growth in its cloud-first, mobile-first business. This organization is at the forefront of delivering a new sales model leveraging modern technology, big data, and analytics to drive impactful engagements leading to customer success.

The Azure Customer Success team consists of highly capable individuals that drive customer value realization with Microsoft latest cloud technologies. The team’s mission is to help Azure customers establish the foundations of enduring success by supporting them proactively, creating value, and building trust along their cloud journey.

We are currently looking for people leaders with a deep interest in cutting-edge technology to join Digital Sales Team as a Customer Success Manager (CSM) Team Lead. As a CSM Manager, you will manage a team of highly talented and skilled technical sales specialists, driving the day-to-day execution to exceed business performance targets and coaching team members. The Customer Success team consists of highly capable technical salespeople that drive Microsoft wins on the latest cloud and modern development technologies. The team members’ primary responsibilities will be to engage with customers as the central point of contact all the way driving additional adoption and consumption of workloads across our latest cloud technologies.

**Responsibilities**:
**Key Responsibilities**:

- Attract, develop, coach, and evaluate CSMs by setting a clear bar for excellence. Build a high performing team that will be diverse and inclusive with a typical team size of 10+ employees.
- Act as a strategic partner to executive-level business and technical decision makers (e.g., C-level) to guide customers in their digital and business transformation. Leverage expertise in relationship building and influencing to mentor team in building strategic partnerships.
- Coach and enable your team to accelerate Azure projects to production, including guidance on architectural design, technical recommendations, blocker escalations and technical resource orchestration
- Lead team to meet and exceed monthly, quarterly, and annual team targets
- Lead team to actively engage accounts to drive services consumption and up-sell and cross-sell based on strategic plans and needs
- Accurately forecast, assess risk, and identify exceptional performance plans in weekly deal and pipeline reviews with senior management
- Coach team to excel at engagement management and forecasting accuracy to successfully plan and prioritize weekly, monthly, and quarterly engagements, e.g. through joint customer calls
- Coach team to develop and leverage understanding of customer business and industry; coach against best practices to engage, capture, and understand customer needs.

**Requirements**:

- Experience 3-6+ years of technology related sales and coaching architecture and solution sales; Experience working with or selling Azure or similar cloud solutions preferred
- Management: Preferably 4+ years of people management experience with proven track record of successfully leading teams of 8 or more required; Familiarity with modern sales techniques and tools preferred
- 4+ years of experience driving change management or technical adoption required
- Collaboration: Ability to generate trust, build alliances, and orchestrate interdisciplinary teams to the benefit of customers required
- Communication: Thought leader with executive presence, including the ability to hold CxO and BDM level discussions, exceptional interpersonal, verbal, written and presentation skills required
- Results-Oriented: Motivated by performance rewards for exceeding annual sales goals through strategic sales leadership and strong cross business collaboration required
- Organized: Solid time management skills and ability to work independently or under supervision with a high level of integrity required
- Execution: Strong experience leading and executing on Technology Visions.
- Proven experience developing a high-performance team through continuous coaching, and inspiration. Ability to inspire your team and to build and maintain a high organizational health and satisfaction score.

**Technical**:

- Understanding of Cloud Platforms. Requires the ability to engage with customers technical leadership as trusted advisors. Requires the ability to articulate and present the business value of Microsoft’s Apps and Infra and/or Data & AI related cloud solutions and have firm understanding of Microsoft’s strategies and products relative to major competitors.
- Have one of the following Associate Certifications: Azure Database Administrator Associate, Azure Data Engineer Associate Certified, or Azure Administrator Certified, or prepared to attain certification within 3 month

  • Technical Customer Success Manager

    6 months ago

    Sydney, Australia Appian Corporation Full time

    Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Genesis IT&T Pty Ltd Full time

    **Permanent Full Time**: - **Sydney CBD Office Location**: - **Flexible/Hybrid Working Arrangement** Our client is a premier Cyber Security services company specialising in comprehensive tools, expertise, and support to enhance organisations' security posture and readiness against evolving cyber threats. We are seeking a dynamic and experienced Customer...

  • Technical Customer Success Manager

    6 months ago

    Sydney, Australia Samsung Electronics Full time

    Position Summary Turn your dreams into reality, create the unthinkable and #ReImagineYourFuture. Samsung is one of the most successful and fastest growing technology companies in the world. We approach everything we do with the spirit of a ‘joyful pioneer’- daring to defy barriers and striving to excel limits. At the heart of our DNA is the pursuit of...

  • Customer Success Manager

    6 months ago

    Sydney, Australia AvePoint Full time

    **Customer Success Manager - Sydney or Melbourne, Australia** **About AvePoint** At AvePoint, we are committed to investing in our people: we believe agility, passion and teamwork sets us up to do our best work and fosters a culture where you feel empowered to take initiative, learn from others and craft your career with the intention to unleash the power...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Weel Full time

    Customer Success Manager As a Customer Success Manager at Weel, you will create exceptional experiences and sustained value for Weel customers by acting as their technical and trusted advisor and advocate from post-sale through renewal and beyond. You will guide them through the journey of meeting and exceeding their ROI goals and drive strong adoption of...

  • Customer Success Manager

    6 months ago

    Sydney, Australia Pure Storage Full time

    Company Overview: **BE PART OF BUILDING THE FUTURE.** What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? The answer is data—all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data...

  • Customer Success Manager

    6 months ago

    Sydney, Australia Deliverect Full time

    Your Impact As a Customer Success Manager (CSM) at Deliverect, you lead a harmonious orchestra of client success. Combining the insightful guidance of a trusted advisor with the precise analysis of a data-driven expert, you champion the unwavering dedication of a client champion. Your efforts directly contribute to increased customer lifetime value (CLTV)...

  • Customer Success Manager

    6 months ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Objective Corporation Full time

    **About Objective**: At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. **Our role**: This role reports to VP Keystone (VP) and does not have...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Objective Full time

    **About Objective**: At Objective, we create software that makes a difference. With over 400 people and five development labs spread across Australia, New Zealand, the United States of America, and the United Kingdom, Objective is a leading developer of SaaS solutions for the government. **Our role**: - This role reports to VP Keystone (VP) and does not...

  • Customer Success Manager

    6 months ago

    Sydney, Australia IBM Full time

    **Introduction** At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's...

  • Customer Success Manager

    7 months ago

    Sydney, Australia Contentful Full time

    **About the opportunity**: As a Senior Customer Success Manager in the Asia-Pacific region, you will work directly with Contentful customers to ensure they maximize value from our platform and deliver a stellar customer experience as their trusted advisor. You will partner closely with our Sales, Product Partner Organization, and Professional Services teams....

  • Customer Success Manager

    1 month ago

    Sydney, Australia Nuix Full time

    **Description**: We're on a mission to be a Force For Good, through our People, Products and Purpose at Nuix. Nuix is one of the greatest comeback Technology success stories in Australia, and we're making massive waves each day and we're carrying the torch on what "good" looks like. This extends to our People. We're fiercely passionate, love working at...

  • Customer Success Manager

    6 months ago

    Sydney, Australia Weel Full time

    Customer Success Manager **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We're leading with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this vision,...

  • Customer Success Manager

    6 months ago

    Sydney, Australia Weel Full time

    Customer Success Manager **About Weel** Weel (Previously Divipay) is Australia's leading spend management solution, providing software to help businesses streamline and control company-wide spending. We lead with heart and humility as we work towards becoming the epicentre for how every business manages and spends money. And to achieve this vision, we...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Ingenious Build Full time

    At INGENIOUS.BUILD, we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish, both internally and with other project participants. And if you’ve got what it takes, you’ll be directly involved in its...

  • Customer Success Manager

    3 months ago

    Sydney, Australia Aftership Full time

    **About Us** Our strong product market fit, prioritizing solving real problems for our customers, has resulted in a strong growth trajectory for the company. We secured a 66 million dollar Series B in 2021. At AfterShip, we are building a diverse and high-performing culture that encourages collaboration and experimentation on a global scale. Even as a...

  • Customer Success Manager

    1 month ago

    Sydney, Australia Boomi Careers Page Full time

    **About Boomi and What Makes Us Special** **Position Overview** **Customer Success Manager at Boomi is a role that sits at the intersection of customer advocacy and technical solutioning.** **In this role, you will engage with IT leaders and technical teams to guide them through the successful implementation, optimization, and continuous adoption of...

  • Customer Success Manager

    3 months ago

    Sydney, Australia Salesforce Full time

    Job Category Customer Success Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your...

  • Customer Success Manager

    2 weeks ago

    Sydney, Australia Zensai Full time

    At Zensai, we believe that customer success is an essential driver for sustained profitable growth in a SaaS business. If you share this belief, you could be the right fit for this exciting role! Are you passionate about customer success? Do you have experience and interest in the employee learning, engagement and performance space and enjoy working in a...