B2b Account Development Executive

2 months ago

Sydney, Australia Info-Tech Research Group Pty Ltd Full time

As a B2B Account Development Executive, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.

**Major Responsibilities -**
- Create and execute sales and service activity plans. Manage member life-cycle tasks, include scheduling and eventually leading calls.
- Own all account management conversations with secondary stakeholders.
- Ensure members leverage their membership by delivering high quality service renewals and future sales
- Manage and respond to inbound requests from members.
- Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech
- Complete scheduled and ad doc data queries of our CRM
- Ensure the CRM contains accurate account details and contact information.
- Actively seek to increase product knowledge

**Education and experience -**
- University degree is preferred
- 3+ years of Account Management experience, with a proven track record of success.
- Experience working as part of a team.

**Skills**
- Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to theM/Find analyst to support them.
- Planning/Organization: Set daily schedules, plan territory, setting plans for account growth
- Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
- Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
- Active listening; Ale to identify client needs, asks great questions and listens

**Preferred Qualifications**:

- Business acumen: Uses knowledge of the business environment and IT to engage customers.
- Self-awareness: Self-motivated with an awareness with an awareness and understanding of one's strengths and areas of development.
- Experience in an advisory, information and/r business services organization.

**_Info-Tech Research Group_**_ of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure,_ to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._
- #zr_

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