B2b Account Development Executive

1 week ago

Sydney, New South Wales, Australia Info-Tech Research Group Pty Ltd Full time

As a B2B Account Development Executive, you will manage a book of business by providing a range of operational, administrative and call based client support and relationship management with the goal of renewing client memberships and growing accounts through effective cross selling.


Major Responsibilities -

  • Create and execute sales and service activity plans. Manage member lifecycle tasks, include scheduling and eventually leading calls.
  • Own all account management conversations with secondary stakeholders.
  • Ensure members leverage their membership by delivering high quality service renewals and future sales
  • Manage and respond to inbound requests from members.
  • Assist in the preparation of member interactions by collecting and consolidating background information on individuals and organizations as well as their relationship with Info-Tech
  • Complete scheduled and ad doc data queries of our CRM
  • Ensure the CRM contains accurate account details and contact information.
  • Actively seek to increase product knowledge

Education and experience -

  • University degree is preferred
  • 3+ years of Account Management experience, with a proven track record of success.
  • Experience working as part of a team.

Skills

  • Critical Thinking: Ability to assimilate complex information and communicate this in a simple way. Internal and external communication. Understand value proposition and communicate to member in a clear, concise manner. Understand client needs/requests and be able to say it back to theM/Find analyst to support them.
  • Planning/Organization: Set daily schedules, plan territory, setting plans for account growth
  • Time management: Managing the member lifecycle; scheduling calls; able to prioritize tasks appropriately
  • Goal setting: Sets own goals around conversations that demonstrates a commitment to professional development; takes ownership of own performance; manage goal attainment; able to set reasonable goals; monitor progress and communicate/ask for help when off pace for goal attainment
  • Active listening; Ale to identify client needs, asks great questions and listens

Preferred Qualifications:

  • Business acumen: Uses knowledge of the business environment and IT to engage customers.
  • Selfawareness: Selfmotivated with an awareness with an awareness and understanding of one's strengths and areas of development.
  • Experience in an advisory, information and/r business services organization.

_Info-Tech Research Group__ of companies is an equal opportunity employer committed to diversity and inclusion and does not discriminate on the basis of any legally protected status or characteristic including Minority/Female/Sexual Orientation/Gender Identity/Disability/Veteran and are pleased to consider all qualified applicants. To that end, upon request, ITRG will ensure,_ to the extent possible, that accommodation be made available to applicants throughout the recruitment and hiring process._
- #zr_

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