Head of Internal Communications

7 days ago

Docklands, Australia MLC Life Insurance Full time

MLC Life Insurance. We have been protecting Australians for over 130 years. We respect the role we play in providing peace of mind for our customers, and we never lose sight of it.

**Our Purpose**

MLC Life Insurance is one of Australia’s leading life insurance specialists and a member of the Nippon Life Insurance Group, one of the world’s leading insurers. We are guided by our simple purpose: ‘A Promise for Life’. We provide almost 1.2 million Australians with reassurance that they and their loved ones will be supported when they need it most. It’s a promise that provides peace of mind and helps them sleep at night.

Our purpose is supported by Our Values of **_Do What’s Right, Deliver Together, Make it Simple, Own it and Aim High_**. It’s how we work together and behave every day in every interaction with our customers, partners and each other that defines who we are.

**Our Strategy**

Our strategy puts our customers at the centre of our ambition to be Australia’s leading and most trusted life insurer. It is through the commitment, energy and talent of everyone at MLC Life Insurance, working together, that we make a positive contribution to the lives of our customers. To support all of us to be at their best every day, we offer a flexible, hybrid work environment centred on development, wellbeing, recognition and contribution.

With more than 1500 people nationally, we believe our success is built on the unique contribution of our people. Diversity and Inclusion is core to what we believe in and who we are. We aspire for everyone at MLC Life Insurance to feel valued and respected for who they are.

**The Role**

We have a newly created opportunity to join our growing Employee Experience team as Head of Internal Communications and Engagement.

In this role, your focus will be to create and deliver a compelling strategy that ensures our employees are informed and engaged with MLC Life Insurance’s values and vision. You will create and manage content to help build our employee brand and a culture of belonging where our people can thrive.

**_ Your responsibilities will include:_**
- Planning, designing and implementing clear and compelling internal communications to inform, align and engage our people around important campaigns, announcements, and changes.
- Delivering exceptional employee experiences through both in person and virtual events including Town Halls, Roadshows, Senior Leader calls, Extended Leadership Meetings, DEIB and wellbeing calendar of events to engage and inform various audiences.
- Working closely with the Insurance Leadership Team and CEO to lead internal communications and events activities and initiatives e.g. wellbeing, diversity and inclusion, recognition, values, career development, performance, cyclical talent processes etc.
- Coaching, supporting, and developing leadership capability to design and deliver key messages through storytelling and influencing.
- Considering new channels and communication tactics that help to create greater connectivity and improve the effectiveness of our internal communications.
- Leveraging existing channels to continue to deliver engaging intranet content and communications.
- Partnering with the Corporate Affairs team to ensure the alignment of internal and external messaging.
- Discovering and finding ways to share stories across the business that celebrate our people, unique differences and build our employee experience.
- Networking both internally and externally to understand what makes us different and enables us to build a strong employer brand and experience.
- Leading internal communications and building the capability of the Internal Communications & Engagement team.

**About You**
- Relevant tertiary qualifications & approx. 10 years’ experience in a communications/events role, in the corporate sector, ideally financial services.
- People leadership experience with the ability to engage at all levels.
- Strong senior stakeholder experience, particularly at a senior leadership level.
- Ability to craft high-quality content in a fast-paced environment whilst being able to prioritise and work on multiple projects within tight timeframes.
- Demonstrated expertise in managing communications campaigns, working proactively and reactively, with a strong focus on employee engagement and change management.
- Proven experience managing stakeholders to build employee engagement.
- Skill in establishing and maintaining positive working relationships across the business.
- Outstanding oral communication skills and a great team player.

**Why Choose Us?**

At MLC Life Insurance, you will have the opportunity to:

- enjoy flexible, hybrid work options and an inclusive environment where everyone is respected and valued for who they are and their unique contribution
- embrace a culture of customer centricity and an ambition to be Australia’s leading, most trusted Life Insurer
- access a range of benefits including competitive sala

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