Infrastructure Operations Specialist

3 months ago

North Ryde, Australia Westpac Group Full time

Permanent role
- North Ryde and Western Sydney locationCareer growth and development

**How will I help?**

As an Infrastructure Operations Specialist, you will join the 24/7 Data Centre Services Operations Team within Group Technology, providing support for Westpac Group’s critical IT systems.

**The main responsibilities of the role are**:

- Perform diagnostics and troubleshooting
- Perform basic level configuration troubleshooting under service team guidance
- Perform installation, replacement and removal of our devices, and field replaceable components
- Perform storage media (HDD, SSD etc.) sanitisation and destruction
- Maintain a high level of system reliability by prioritising resolution of trouble tickets efficiently
- Work with external and 3rd party vendors/contractors to achieve organisation needs
- Follow DC operations, Logistics, Security and Safety related processes and guidelines
- Practice and enforce Westpac’s Security and Safety best practices
- Able to work independently as part of a diverse team
- Develop your understanding of operational metrics and follow guidelines to achieve the targets
- Share ideas and contribute in projects to improve DC work environment, and to improve DC operational efficiencies
- Develop your understanding of ITSM and become an advocate to drive team excellence in Incident and Change management within the Data Centres.
- Establish productive working relationships with business and strategic partner colleagues to ensure inter departmental outcomes aligned for the success of Data Centre Services
- Continually test the status quo to identify business risk, and identify opportunities for continuous improvementAct as an ambassador for the Data Centre Services at all times in delivery and behaviours

**What’s in it for me?**

You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is to create better futures together. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grow your career, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**

**Knowledge and expertise required in the role**:

- Entry level knowledge of Windows and/or Linux Operating Systems
- Basic knowledge of data centres, data cabling and cable management preferred (but not essential)
- Excellent customer service, communication skills and a 'can do' attitude.
- A desire to learn about data centres, data cabling and cable management.
- Ability to self-manage assigned tasks to high quality and time.
- Ability to work as part of a 24 x 7 operations support team.
- Personal transport is essential to travel to some Westpac Data Centre locations.IT related Degree/Diploma/Certificate IV graduate

**What is it like to work there?**

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.

**How do I apply?**

Start here. Just click on the **APPLY **or **APPLY NOW **button.

**Do you need reasonable adjustments during the recruitment process?

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