Administration Officer

1 week ago

Melbourne, Australia The Royal Children's Hospital Full time

Location: Melbourne | Parkville

Job type: Full time

Organisation: The Royal Children's Hospital

**Salary**: $63,000 - $73,000

Occupation: Medical and Nursing

Reference: 10223
- Administration Officer - Mental Health Community sites- Full time, ongoing position, Monday to Friday 8.30-5pm (40 hours per week with ADO)
- Working across our community sites: position will be based at Travancore, also working at Sunshine and Hoppers Crossing
- Work for Australia's leading Children's Hospital (this position is not based at the main Parkville campus)

**The Role**:
This is a Permanent Full-Time position, 40 hours per week with ADO (Monday to Friday 8.30-5pm) within the Mental Health Department.

The Mental Health team is expanding and seeking an Administrative Officer to provide front-line customer service involving a high level of interaction with families, clinicians, other Mental Health teams, departments within RCH and external agencies. Specifically, the position is responsible for ensuring the efficient and effective operation of the Mental Health administration services, performing all the responsibilities and duties required. Whilst this position will have a home base at our Travancore office, you will be required to work as part of our admin pool and provide onsite support to our admin teams based at Sunshine and Hoppers Crossing in times of need.

This is a rewarding role which will include; reception, telephone operations, customer service, data entry, patient bookings, patient registrations, computer operations, Fire Warden/Zone Warden, training of administrative staff, perform broad administration duties - including invoicing, purchasing, fleet management, onboarding of new staff and supporting the mental health teams, including the Administration Coordinator and Team & Site Coordinator and supporting the service and maintenance of our premises.

The role will require flexibility to work across all three of our community sites with own vehicle required.

**What you’ll achieve**:

- Excellent customer service and people skills with the ability to build and manage key relationships across the organisation and ensuring a high level of service to consumers and a variety of stakeholders
- Experience and or knowledge/ability to understand and learn site maintenance and working with Contractors
- Display a high degree of empathy and a good understanding of mental health issues to provide the best service to our community with integrity and discretion dealing with confidential information
- Willingness to accept change management, contribute towards continuous improvement and expanding your skills and knowledge base (including technology and administrative skills)
- Excellent organisation skills and a flexible approach, including the ability to work without direct supervision, exercise initiative and discretion and act as a change agent

Classification for this position with range from AO21 Grade 2, Level 1 to AO25 Grade 2, Level 5 based on experience and according to Mental Health Award 79 (base salary $63,965 to $73,418 per annum, plus superannuation)

**Your skills and experience**
- Experience working in a similar role, minimum 2-3 years
- Excellent analytical and problem solving skills with a proactive approach to problem resolution and ability to work with complex issues and processes
- Highly developed administrative skills with the ability to innovate and streamline office processes
- Demonstrated ability to cooperate and work well with others in the pursuit of team goals

**About Mental Health**

To find out more about RCH Mental Health services, click here

**What we offer**
- Salary Packaging - Increase your take home pay
- Employee Assistance Program
- Culture of continuous improvement

**Other requirements;**
- Current National Criminal Record Check, or willing to obtain
- Current Working with Children Check, or willing to obtain

**Application process**:

- To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the Key Selection Criteria of the position description

If this sounds like you, to review the Position Description and to ensure you meet the Key Selection Criteria, please click here

For further enquiries and a confidential chat, please call Mariam Gredelj on 9345-6070

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