Customer Success Account Manager

5 months ago


Perth, Australia Microsoft Full time

It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM in our expanding Health sector team, where we empower our customers to deliver world class solutions across Australia.

The priority for the CSAM is managing the customers successful support experience and assisting them adopt and use Microsoft cloud technologies. As a CSAM you will recognise opportunities to improve your customers experience and help solve their problems utilising Microsoft solutions. CSAMs are responsible for driving the quality delivery of proactive services within the support contract, while partnering with their Reactive Support Managers to understand customer health trends and supporting Reactive Support Management's lead during Strategic Escalations. In addition to owning the support engagement the CSAM takes a lead role in prioritized Cloud Success programs, working to bring the best of One Microsoft to support customers digital transformation and journey to the cloud.

This role will be based in Melbourne, Australia. Some minor travel may be expected in the role.

**Responsibilities**:

- Driving customer cloud adoption and customer success is the prevailing business priority
- Working with the customer to create and deliver a program of proactive support services to enhance their experience on the Microsoft platform and assist their journey to the cloud.
- Partnering with the core account team to contribute to the strategic account plan and bring technical, industry and customer specific insights to create customer value though accelerating cloud usage
- Creating customer value by accelerating cloud consumption/usage, supportability
- Improving the customer experience with technical intensity and actioning customer feedback
- Orchestrating collaboration across the other parts of the Microsoft business to drive better customer outcomes delivering on the One Microsoft advantage

**Qualifications**:
Required/Minimum Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 4+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 3+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR equivalent experience.

Additional or Preferred Qualifications
- Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field AND 8+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR Master's Degree in Business, Sociology, Psychology, Computer Science, or related field AND 6+ years customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience

o OR equivalent experience.
- 3+ years relevant work experience within customer industry.
- Microsoft or competitor equivalent (e.g., AWS) certification in relevant technologies (e.g., Azure, 365).
- Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.
- Project Management Institute (PMI) or equivalent Project Management certification.
- Prosci or equivalent certification.



  • Perth, Australia Microsoft Full time

    The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and...


  • Perth, Australia Microsoft Full time

    Overview The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a...


  • Perth, Western Australia Microsoft Full time

    OverviewThe Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. As a key member of this team, you will play a crucial role in helping us build a future where customers come to us not only because we provide industry-leading products and...


  • Perth, Australia Microsoft Full time

    It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM in our Healthcare team, where we empower our customers to...


  • Perth, Australia Seequent Full time

    **The Company** Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need. Every day,...


  • Perth, Australia Seequent Full time

    Customer Success Manager The Company Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the...


  • Perth, Western Australia Seequent Full time

    Customer Success Manager Job DescriptionSeequent is seeking an experienced Customer Success Manager to join our team in Perth, Australia. In this role, you will be responsible for developing customer relationships that promote product or solution usage, retention, and loyalty.Key Responsibilities:Work closely with 50+ allocated client accounts to ensure...


  • Perth, Western Australia Seequent Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they are getting the most out of our subsurface software solutions.Key ResponsibilitiesDevelop and execute...


  • Perth, Australia NextWave Partners Full time

    Location: - Perth- Job Type: - Permanent- Discipline: - Technology Sales- Salary: - Negotiable- Contact: - Shazri Sofi**Title: Customer Success Manager** *** **Location: Perth, Australia** *** **About NextWave** **NextWave Partners is the Recruitment Partner of choice within the Clean Energy, Sustainable Infrastructure, ESG, Impact Investment, Climate-Tech &...


  • Perth, Australia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Perth, Western Australia Seequent Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they are satisfied with our products and services, and identifying opportunities for growth and expansion.Key...


  • Perth, Western Australia Microsoft Full time

    About the RoleThe Microsoft Customer Experience & Success organization is responsible for delivering exceptional customer experiences across all touchpoints. We are seeking a highly skilled and strategic Customer Success Account Manager to join our team in this role.As a key member of our account team, you will be responsible for executing against our...


  • Perth, Australia Objective Corporation Full time

    At Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Objectives create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own...


  • Perth, Australia Objective Full time

    At Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Objectives create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own...


  • Perth, Australia NRI Australia Full time

    As a Customer Success Manager focused on renewals at NRI Australia, you will play a key role in managing and renewing our consulting engagements with existing clients. You will work closely with clients to understand their evolving needs, ensuring they continue to derive maximum value from our services. Your goal will be to drive contract renewals, enhance...


  • Perth, Australia CorePlan Full time

    **Who We're Looking For** CorePlan is seeking an experienced Customer Success Team Lead to join our growing team and report directly to the Head of Customer Success. In this role, you'll be instrumental in driving customer success excellence, ensuring process adherence, and developing our CS team across Presales, Implementation, Account Management, and...


  • Perth, Australia CorePlan Full time

    **Who We're Looking For** CorePlan is seeking a dynamic Customer Success Manager who is eager to champion our mission to revolutionize the mining industry. This is an exciting role for someone passionate about delivering an exceptional customer experience and shaping the future of our customer success operations. **Responsibilities**- Partner with our...


  • Perth, Australia Healthengine Full time

    This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries - health and tech - you’ll play an active role in shaping the future of healthcare in Australia. We're proud to share that Healthengine ranked 13th Best Workplace in...


  • Perth, Western Australia Seequent Full time

    About the RoleThis is an exciting opportunity to join our team as a Customer Success Manager, where you will be responsible for developing customer relationships that promote product or solution usage, retention, and loyalty.Key ResponsibilitiesWork closely with 50+ allocated client accounts to ensure client satisfaction with the products and services they...


  • Perth, Australia Nucleus Global Solutions Full time

    This **_impressive CX Consultancy _**continues its meteoric rise on the back of an impressive portfolio of leading-edge contact centre-related software products. The focus upon quality and best practice are hallmarks of both the organisation itself, as well as the solutions they deliver. Increasing product demand & growth has signalled the requirement for...