Customer Success Manager

3 months ago

Perth, Australia Healthengine Full time

This is your opportunity to join a team of forward-thinking, change-making individuals transforming healthcare experiences. Operating at the intersection of two fast-growing industries - health and tech - you’ll play an active role in shaping the future of healthcare in Australia.

We're proud to share that Healthengine ranked 13th Best Workplace in Technology 2023

**Our Mission**

Healthengine is a purpose-led business, and Australia’s largest consumer healthcare platform, helping people navigate the complex world of healthcare. We’re on a mission to improve access to healthcare by helping Australians find and connect with all primary care providers. Healthengine’s platform brings together a leading range of healthcare practices, healthcare specialties and health ecosystem partners in a suite of integrated offerings to help people get a better experience across each step of their healthcare journey.

We’re all patients, right? So, it’s easy to get behind a mission that seeks to improve the healthcare experience for all Australians.

**The Gig**

Our Customer Success Managers serve as trusted partners to our practices, gaining a deep understanding of their business needs, operations, challenges, and goals. The role’s purpose is to help customers fully leverage our products, ensuring they unlock their full potential and achieve maximum return on investment

**Responsibilities**
- Build and maintain positive, long-term relationships with clients to ensure their continued partnership with Healthengine.
- Proactively manage a portfolio of high-value clients, helping them unlock the full potential of our products and achieve maximum return on investment.
- Recognise opportunities to offer additional services that bring value to our clients and prepare tailored proposals.
- Regularly compile and share performance insights with customers, highlighting their success metrics.
- Identify any potential obstacles to customer retention and proactively resolve them.
- Collect valuable product feedback from customers and relay this to internal teams for ongoing improvement.
- Lead the negotiation and closure of renewal agreements with existing clients.
- Act as a liaison for customers with finance and billing matters, ensuring seamless processes.

**About You**

You are impact and results driven with an ability to drive continuous value to our products. You can talk with any customer level, including admin staff, managers and business owners. You will have an analytical ability to improve customer results through data and improvements. Your time management, organisational & problem solving skills will be key to your success in this role as this is a fast paced and ever changing environment. This role will also require you to be very proactive and demonstrate initiative as it is a very autonomous and results-driven role. You are intuitive, curious and a voracious learner, that will bring strong customer-facing skills.

**Experience required**
- Strong experience in an Account Management role
- Experience in using multiple CRM and client management and reporting systems
- Experience using Microsoft Office (Excel, Word, Powerpoint) & Google Suite.

**Additional Information**

**The perks behind the work**
Healthengine is where you’ll be your best self. You’ll collaborate with smart, interesting people who will challenge you to be better. In addition to an array of growth opportunities, we also offer:

- Hybrid workplace, balancing work from home and office
- Good mix of virtual and on-site events and celebrations, because we know how to have fun
- Fully stocked kitchen including coffee on tap and subsidised vending machine in our Perth space
- Discounts, salary sacrifice and packaging options through our benefit partners
- Extra leave so you can recharge and focus on your wellbeing
- Workplace wellness program, including additional leave entitlements for a healthy work-life balance
- Support for you when it comes time to grow your family with paid parental leave

**Diversity and inclusion**
Healthengine believes in the power of a diverse work environment and are fully committed to building and maintaining an inclusive culture. We believe that our differences can create new ideas, offer unique perspectives and speak on behalf of all of our customers and consumers. If you think you have what it takes but don't check all the boxes, reach out anyway - we’d love to hear from you.

  • Customer Success Manager

    5 months ago

    Perth, Australia Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Customer Success Manager

    4 weeks ago

    Perth, Western Australia Cisco Full time

    Job SummaryWe are seeking a talented Customer Success Manager to join our team at Cisco. As a key member of our Customer Experience (CX) team, you will play a critical role in driving software adoption and customer success across our partner ecosystem.Key ResponsibilitiesWork closely with partners to enable them to build a successful customer success...

  • Customer Success Manager

    6 months ago

    Perth, Australia Objective Corporation Full time

    At Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Objectives create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own...

  • Customer Success Manager

    6 months ago

    Perth, Australia Objective Full time

    At Objective, we create software that makes a difference. With over 400 people spread across Australia, New Zealand and the United Kingdom, Objective is a leading developer of SaaS solutions for the government.Objectives create information and process governance solutions that are effortless to use and enable organisations to confidently advance their own...

  • Customer Success Manager

    4 weeks ago

    Perth, Western Australia Seequent Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a Customer Success Manager, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they are satisfied with our products and services, and identifying opportunities for growth and expansion.Key...

  • Customer Success Manager

    4 weeks ago

    Perth, Western Australia Seequent Full time

    Customer Success Manager Job DescriptionSeequent is seeking an experienced Customer Success Manager to join our team in Perth, Australia. In this role, you will be responsible for developing customer relationships that promote product or solution usage, retention, and loyalty.Key Responsibilities:Work closely with 50+ allocated client accounts to ensure...

  • Customer Success Manager

    3 weeks ago

    Perth, Western Australia Seequent Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Seequent. As a key member of our customer success team, you will be responsible for developing and maintaining strong relationships with our customers, ensuring they are getting the most out of our subsurface software solutions.Key ResponsibilitiesDevelop and execute...

  • Customer Success Manager

    5 months ago

    Perth, Australia Seequent Full time

    **The Company** Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the tools they need. Every day,...

  • Customer Success Manager

    6 months ago

    Perth, Australia Seequent Full time

    Customer Success Manager The Company Seequent builds world-leading subsurface software, helping create a better understanding of the earth to ensure a better world for all. We are constantly evolving at the forefront of technology to transform how geo-professionals work, eliminating barriers to understanding by connecting software, teams, and the...

  • Customer Success Manager

    6 months ago

    Perth, Australia NextWave Partners Full time

    Location: - Perth- Job Type: - Permanent- Discipline: - Technology Sales- Salary: - Negotiable- Contact: - Shazri Sofi**Title: Customer Success Manager** *** **Location: Perth, Australia** *** **About NextWave** **NextWave Partners is the Recruitment Partner of choice within the Clean Energy, Sustainable Infrastructure, ESG, Impact Investment, Climate-Tech &...

  • Customer Success Manager

    4 weeks ago

    Perth, Western Australia Cisco Full time

    Key Responsibilities:As a Customer Success Manager at Cisco, you will play a crucial role in helping our customers successfully adopt and use our technologies, driving value realization and growth. Your primary responsibilities will include:Driving software utilization and value realization, leading to customer renewals and business growth.Proactively...

  • Customer Success Manager

    5 months ago

    Perth, Australia CorePlan Full time

    **Who We're Looking For** CorePlan is seeking a dynamic Customer Success Manager who is eager to champion our mission to revolutionize the mining industry. This is an exciting role for someone passionate about delivering an exceptional customer experience and shaping the future of our customer success operations. **Responsibilities**- Partner with our...

  • Customer Success Account Manager

    5 months ago

    Perth, Australia Microsoft Full time

    It has never been a more exciting time to join Microsoft as a Customer Success Account Manager (CSAM). The CSAM is a primary customer relationship role in the Microsoft team supporting our customers on their journey to the Cloud. We are seeking an experienced and motivated person to be the next CSAM in our expanding Health sector team, where we empower our...

  • Customer Success Account Manager

    6 months ago

    Perth, Australia Microsoft Full time

    The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and...

  • Customer Success Team Manager

    1 week ago

    Perth, Australia CorePlan Full time

    **Who We're Looking For** CorePlan is seeking an experienced Customer Success Team Lead to join our growing team and report directly to the Head of Customer Success. In this role, you'll be instrumental in driving customer success excellence, ensuring process adherence, and developing our CS team across Presales, Implementation, Account Management, and...

  • Customer Success Account Manager

    6 months ago

    Perth, Australia Microsoft Full time

    Overview The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a...

  • Customer Success Manager

    2 months ago

    Perth, Australia NRI Australia Full time

    As a Customer Success Manager focused on renewals at NRI Australia, you will play a key role in managing and renewing our consulting engagements with existing clients. You will work closely with clients to understand their evolving needs, ensuring they continue to derive maximum value from our services. Your goal will be to drive contract renewals, enhance...

  • Customer Success Manager

    1 month ago

    Perth, Australia Cisco Full time

    What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...

  • Customer Success Manager

    1 month ago

    Perth, Australia Cisco Full time

    What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...

  • Head of Customer Success

    4 weeks ago

    Perth, Australia CorePlan Full time

    **Who We're Looking For** The Head of Customer Success is a critical role at CorePlan, responsible for executing the company's customer-centric vision and driving exceptional customer experiences throughout the entire customer lifecycle. Building upon the foundational CS strategy and framework you will lead and scale the CS team, develop and optimise...