Customer Success Manager

5 months ago

Perth, Australia CorePlan Full time

**Who We're Looking For**

CorePlan is seeking a dynamic Customer Success Manager who is eager to champion our mission to revolutionize the mining industry. This is an exciting role for someone passionate about delivering an exceptional customer experience and shaping the future of our customer success operations.

**Responsibilities**- Partner with our sales and onboarding teams to ensure a smooth and successful customer journey from initial sale to onboarding.-
- Run the technical configuration of accounts alongside our implementation team-
- Conduct Quarterly Business Reviews (QBRs) to gauge customer satisfaction and identify avenues for operational improvement.-
- Own customer renewals and identify Upsell and Cross-sell opportunities to maximize customer lifetime value.-
- Design and execute strategies to boost customer retention and satisfaction.-
- Serve as the voice of the customer, funneling feedback to our product and engineering teams to guide product evolution.-
- Create super fans out of every customer, regardless of their role—from GM to VP to graduate geologist.**Our Culture**

TL&DR - CorePlan is not a good fit for everyone, and that’s OK. This is a bit about the culture of CorePlan. Our best crew members aren’t just interested in working at a job; we need people who are excited about building a great company.

Besides nailing down the specifics of your job, here's what makes our team rock:
- First Principles Thinking - We believe in breaking down and understanding problems into their most basic parts. When we eat elephants, we do it one bite at a time.-
- Infectious Passion - We highly value team members who love the career path they've chosen and strive for mastery. We embrace the joy in the journey of learning, the excitement of overcoming challenges, and the fulfilment of growth. If you love what you do and are driven to constantly improve, you'll thrive here.-
- Create, launch, and evolve - Creation is the spark of learning. Launch it internally, engage with customers, gather feedback, and evolve. We focus on inputs - what we can control - which ultimately drives outcomes.-
- LFG - We set high goals and ruthlessly prioritise to hit them. We push ourselves to act from first principles, speak up as we care about each other as humans and embrace feedback to win as a team.-
- Yes - We’re firm believers that we "can do" until someone shows us the "can't." You know, it's funny how often the really gnarly problems get busted by folks who had no clue they were supposed to be unsolvable.**Why Join CorePlan?**

CorePlan is not just your average mining software company. We are one of perth’s few tech startups and the only one that's shaking up the mining industry with our cutting edge digital operations platform.

We've replaced outdated paper and spreadsheet systems with a seamless, collaborative solution that's already winning over customers in Australia and around the world. Based in Perth, we're on a mission to modernize the mining industry, and we're gaining momentum.

We’re a high-performing team looking for passionate, execution-focused, self-starters to help us build the next generation of software for mining.

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