Member Services Consultant

4 weeks ago

Parramatta, Australia Accor Plus Full time

**Work options**: Hybrid
- Work predominately from home & check in the Parramatta office monthly
- Australia's & Asia Pacific's largest Hotel Group
- No sales targets, focus on providing outstanding customer service
- Primarily home based role, come to the Parramatta office 1-2 times a month
- $53,540 + Super + 10% Performance based bonus + Employee discounts
- Permanent full time role, with 2 weeks paid training, no call center experience required

**About the Accor Group**

Accor is the largest Hotelier Group in Asia Pacific, offering accommodation options from Economy to Luxury & lifestyle. We pride ourselves on our 40+ brands, which include the Novotel, Mercure, Mantra, Ibis, Adagio, Sofitel, Pullman, Sebel & Fairmont.

**Our Business**

With nearly 400,000 loyal members, Accor Plus is the subscription arm of Accor’s Asia Pacific business. We offer a paid loyalty subscription product to our loyal customers, who enjoy amazing benefits & exclusive offers at over 800 of our Hotels.

**About the Role**

As a permanent & full time Membership Services Consultant, you will primarily receive inbound sales & service enquiries, from both potential customers & existing members.

Reporting to the Members Services Team Manager, you will be part of the Parramatta Hybrid team, assisting with a range of enquiries relating to the Accor Plus Loyalty Program. Our enquiries include inbound sales calls regarding our Loyalty Program, concerns/complaints from existing members and additional requests about our Loyalty product. More specifically, you will:

- Receive inbound calls from customers, where you will practice amazing customer service
- Show strong resilience & problem solving, helping resolve complaints from our members

**About You**
- Work full time, Monday to Friday, between 8am & 4pm
- Be comfortable receiving calls & have the ability to provide amazing service, on each & every call
- Commute to the Parramatta office, at least once or twice a month for our Connection days

**Why Us?**

Enjoy full support with our 2 week, paid in-house training program, plus ongoing training and coaching from our supportive managers. Other benefits include:

- Enjoy a predominately home based role, after our initial training
- Up to 10% annual performance based bonus
- FREE Accor Plus Membership + Additional Accor Employee bonus

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