Member Care Consultant

2 weeks ago


Parramatta, New South Wales, Australia HCF Full time

Position -Multiple roles available

Start Date:17
th April**
Office Location : Paramatta

About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first.

As Australia's largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.


We want to be true health partners to our members, easily guiding the healthcare choices that are right for them.

At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy.

Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.


The Role:


Our Member Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they receive a personal and exceptional service at all times.

Working to clear targets, you will be responsible for providing outstanding service to members and to promote HCF products and services.


We pride ourselves on maintaining a positive, fun and collaborative working culture whilst ensuring we provide our members a professional and efficient service.


To be successful you will demonstrate:

  • Outstanding communication skills
  • An interest in Health Insurance
  • Previous experience in promotion of products and services.
  • Solutions focused
  • Not afraid of handling and owning those challenging calls
  • Comfortable with set KPI's and targets
  • Strong work ethic, taking pride in each and every call
  • Team player, assisting team to achieve targets
  • Analytical, interested in researching other health providers and funds
  • Ability to stay calm under pressure
  • Strong accountability
  • Ready to take a step up in a challenging, yet rewarding role

Culture


Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people.

We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.


We're all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members.

We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

Benefits

  • Up to 50% discount on health cover, pet & travel insurance
  • Family & Friends day
  • Organisational wide Recognition & Rewards program
  • Generous Parental Leave Scheme
  • Superannuation payments continued while taking parental leave
  • Health & Wellbeing initiatives including free access to various mental health services
  • LinkedIn Learning available to all employees
  • Hybrid working models
**A career with us - How to Apply

  • Parramatta, New South Wales, Australia HCF - Member Service Full time

    Permanent, full time - 38 hours/week Parramatta, NSW (hybrid working available) $57, 470 base + super + shift loading Interviews will be held on Tuesday 25 June at Parramatta The Role The Retention Customer Care Consultant is responsible for maximising outbound and inbound call opportunities to promote HCF Group products and services as they save existing...


  • Parramatta, New South Wales, Australia HCF Full time

    About HCFAt HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member...


  • Parramatta, New South Wales, Australia HCF Full time

    Customer Care Consultant - inbound contact centre- Permanent, full time - 38 hours/week:Parramatta, NSW (hybrid working available):- $57, 470 base + super + shift loading (18% rotational or 9.5% fixed loading):- Multiple vacancies with rotating and fixed shift times available.The Role:Our Customer Care Consultants are instrumental in managing the customer...


  • Parramatta, New South Wales, Australia HCF Full time

    About HCFAt HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member...


  • Parramatta, New South Wales, Australia Hudson Australia Full time

    Hudson are looking for someone who is an enthusiastic team player with genuine passion to help people and provide great customer service. If you have previous call centre experience and an interest in the health insurance space - we want to hear from you.As a Customer Care Consultant, you will be primarily responsible for providing excellent customer service...


  • Parramatta, New South Wales, Australia Flexhive Full time

    Hudson are looking for someone who is an enthusiastic team player with genuine passion to help people and provide great customer service. If you have previous call centre experience and an interest in the health insurance space - we want to hear from you. As a Customer Care Consultant, you will be primarily responsible for providing excellent customer...


  • Parramatta, New South Wales, Australia HCF Full time

    Start Date - 19 June:- Fancy office centrally located in Parramatta:Attractive Salary + 18% shift loading + benefits:- 12 months max term role with a potential to an extensionAbout HCFAt HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health...


  • Parramatta, New South Wales, Australia TenacityCX Full time

    Kickstart your career in the health insurance industry - 4th & 11th Sept starts Parramatta Location brand new offices located opposite Parramatta station- $63,792 INCL Super + 9.5% loading, 3 months in office & then 50/50 blended WFHTenacity CX have partnered with one of Australia's largest not-for-profit health insurers and have an opportunity for the next...


  • Parramatta, New South Wales, Australia HCF - Member Health Full time

    About the Role As a Trainee Optical Dispenser, you will be working closely with Optometrists and experienced Dispensers. You will assist patients with the selection of their frames, interpret optical prescriptions, provide excellent customer service and general practice administration duties to ensure the very best patient experience. This role is ideal if...


  • Parramatta, New South Wales, Australia Accor Plus Full time

    Work options: Hybrid Work predominately from home & check in the Parramatta office monthly Australia's & Asia Pacific's largest Hotel Group No sales targets, focus on providing outstanding customer service Primarily home based role, come to the Parramatta office 12 times a month- $53,540 + Super + 10% Performance based bonus + Employee discounts Permanent...


  • Parramatta, New South Wales, Australia HCF Full time

    Permanent, full time hours/week Parramatta, NSW (hybrid working available)- $57, 470 base + super + shift loading (18% rotational or 9.5% fixed loading)The Role:Our Customer Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they always receive a personal and exceptional service. Working within a call centre...


  • Parramatta, New South Wales, Australia HCF Full time

    Permanent, full time - 38 hours/week Parramatta, NSW (hybrid working available)- $57, 470 base + super + shift loading (18% rotational or 9.5% fixed loading) Multiple vacancies with rotating and fixed shift times available.The Role:Our Customer Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they always...


  • Parramatta, New South Wales, Australia Universal Fitness Group Australia Pty Ltd Full time

    Job description Universal Fitness Group is a premier health club located in the heart of Parramatta. We are a highend market health club incorporating the latest trends _with the latest innovative equipment _in fitness and lifestyle to help our members achieve their goals. We provide exceptional services unlike any other in today's market._ We are searching...


  • Parramatta, New South Wales, Australia Just Better Care Full time

    Office:Ryde Parramatta / Bankstown**:Location:Ryde/Parramatta & Bankstown**:Employment Status:Full-time**: Are you passionate about making a positive difference in your local community? Assist customers to live independently in their home, keeping them safe and connected to their community.The Customer Care and Support Officer will be motivated in delivering...


  • Parramatta, New South Wales, Australia Prestige Inhome Care Full time

    Hourly rate ranging from $38.01 per hour - $$81.93 per hour Enjoy a flexible roster for worklife balance Empower lives and advance your career with compassionate, personalized careJoin Our Extraordinary Team as a Personal Care AttendantDo you possess an extraordinary passion for delivering top-tier in-home care services? We invite you to seize this thrilling...


  • Parramatta, New South Wales, Australia West Recruitment Full time

    Huntingwood Location- $91K + Super- Permanent OpportunityAbout your new employerWest Recruitment is currently partnering with a large and progressive business who are globally listed and have offices based across NSW. This well-rounded role will allow you to utilise both your technical skills and commercial acumen to take your career to the next level.About...


  • Parramatta, New South Wales, Australia IPA Personnel Services Full time

    You are an active listener and confident communicator who enjoys working in a vibrant and fast-paced environment. Chatting to people on the phone comes naturally to you. As a problem-solver, you thrive on providing quality solutions with care and a smileYou enjoy hearing about a range of needs with empathy and understanding. Using your great written and...

  • Consultant

    2 weeks ago


    Parramatta, New South Wales, Australia Westpac Full time

    Consultant Full-time PermanentHybrid Working ModelHow will I help?The role of consultant exists to assist our internal and external customers across a number of segments supporting the service delivery across a number of processes and brands in Payments and Service Operations (PSO).This position is responsible for providing internal and external customers...


  • Parramatta, New South Wales, Australia HCF Australia Full time

    About HCF At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first. As Australia's largest not-for-profit health fund, we cover over 1.9 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member...

  • Claims Consultant

    2 weeks ago


    Parramatta, New South Wales, Australia Sedgwick Full time

    Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your...