Member Care Consultant

3 weeks ago

Parramatta, Australia HCF Full time

**Position -Multiple roles available**
**Start Date**:17**th** April**

**Office Location : Paramatta**

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.

We want to be true health partners to our members, easily guiding the healthcare choices that are right for them. At HCF, our values are the way we do things and create the necessary culture to help us realise our purpose and deliver our 2025 Strategy. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**The Role**:
Our Member Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they receive a personal and exceptional service at all times. Working to clear targets, you will be responsible for providing outstanding service to members and to promote HCF products and services.

We pride ourselves on maintaining a positive, fun and collaborative working culture whilst ensuring we provide our members a professional and efficient service.

**To be successful you will demonstrate**:

- Outstanding communication skills
- An interest in Health Insurance
- Previous experience in promotion of products and services.
- Solutions focused
- Not afraid of handling and owning those challenging calls
- Comfortable with set KPI's and targets
- Strong work ethic, taking pride in each and every call
- Team player, assisting team to achieve targets
- Analytical, interested in researching other health providers and funds
- Ability to stay calm under pressure
- Strong accountability
- Ready to take a step up in a challenging, yet rewarding role

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

Come and join our HCF team

**Benefits**
- Up to 50% discount on health cover, pet & travel insurance
- Family & Friends day
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Superannuation payments continued while taking parental leave
- Health & Wellbeing initiatives including free access to various mental health services
- LinkedIn Learning available to all employees
- Hybrid working models

**A career with us - How to Apply

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