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Member Care Consultant
3 months ago
About HCF
At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we've been putting our members and their health first.
As Australia's largest not-for-profit health fund, we cover over 1.7 million members with health, life, travel and pet insurance and our vision is to make healthcare understandable, affordable, high quality and member centric.
Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.
The Role:
Our Member Care Consultants are instrumental in managing the customer experience for HCF Members to ensure that they always receive a personal and exceptional service.
Working to clear targets, you will be responsible for providing outstanding service to members and to promote HCF products and services.
_ Multiple vacancies to fill, either Rotating Roster (18% Loading) or Fixed Rosters (9.5% Loading). We will discuss your preference prior to your interview._
_ ROTATING ROSTER _
4-week rotating roster (5 working days per week)
The rotation includes:
- 4 shifts, with start times between 07:45 and 12n. Latest finish is 8:15pm.
- 2 Saturday shifts (9am5pm), occurring every 2nd week, with 1 weekday + Sunday rostered days off.
- Monday to Friday shifts for other 2 weeks, Saturday + Sunday rostered days off.
- A Saturday to Monday rostered day off, giving 3 consecutive days off.
If successful, you will need to work full-time in the Parramatta office for the first 3 months for onboarding, training and support., which will be on a
Fixed Roster.
You will then shift into a hybrid working environment, with a combination of working in the office and working from home, minimum two days in the office.
_ FIXED ROSTERS_
There is Fixed Roster option, which is Monday to Friday.
Fixed shifts are one of the following:
- 08:4517:00
- 09:1517:30
- 09:3017:45
POTENTIAL START DATES
About You:
We pride ourselves on maintaining a positive, fun and collaborative working culture whilst ensuring we provide our members a professional and efficient service.
To be successful you will demonstrate:
- Outstanding communication skills
- An interest in Health Insurance
- Previous experience in promotion of products and services.
- Solutions focused
- Not afraid of handling and owning those challenging calls
- Comfortable with set KPI's and targets
- Strong work ethic, taking pride in each and every call
Culture & Benefits
Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people.
We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best.
This includes:
- 50% subsidy on HCF Private Health Insurance
- 18 weeks Parental Leave for all new parents
- Mental Health & Wellbeing programs
- Discounts to HCF's entire suite of products; Life, Pet and Travel Insurances
We fill approximately 40% of our roles internally To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support.
