Ict Support Officer

7 months ago

Brisbane Northern Suburbs, Australia Hudson Australia Full time

The Information and Communications Technology (ICT) Support Officer delivers client focussed ICT support services to the Brisbane-based State Operations Centres (OpCens) and the Metro North and Metro South Regions. The role assists the ICT Officer to deliver ICT services to support the operational and business objectives of the regions. The role also provides advice on optimal use of ICT products and services, as well as guidance on departmental and whole-of-government ICT policies and practices, in consultation with the ICT Officer.

The role assists the ICT Officer to deliver ICT services to support the operational and business objectives of the regions. The role also provides advice on optimal use of ICT products and services, as well as guidance on departmental and whole-of-government ICT policies and practices, in consultation with the ICT Officer.

**Key Responsibilities**:

- Assist the ICT Officer to provide a range of ICT support services, including:

- Basic network support services, including technical support and maintenance relating to desktops, networks, mobile devices, file and print services.
- Telephone support for computer hardware and software related problems, including the management/prioritisation of calls, allocation of tasks, and the rectification of faults and issues.
- Software and hardware support and maintenance, including logging of warranty calls.
- Provision of basic software training to end users.
- Monitoring and maintaining databases and information management systems, including modification, configuration and quality assurance of information.
- Maintaining the integrity of the managed operating environment (MOE) in consultation with the interdepartmental ICT service provider, Frontline and Digital Division (F&DD), Queensland Police Service (QPS).
- Assist the ICT Officer with the rollout of the yearly PC Replacement Program.
- Provide advice to regional management and staff in relation to ICT policy and procedures, to ensure compliance with applicable departmental legislation, standards and corporate/whole-of-government ICT initiatives.
- Assist with the promotion of relevant ICT policy, standards and best practice, to ensure that ICT systems and standards within the regions are reviewed, evaluated and maintained; in consultation with the ICT Officer.
- Establish and maintain strong, productive relationships with F&DD, QPS and when required assist in the local implementation of ICT initiatives/projects.
- Assist with the development of technical documentation, including help desk procedures, and provide technical advice to staff in other regions.
- Assist in the management and monitoring of Network Attached Storage (NAS) devices installed at regional sites, which includes hardware replacement, printer administration and software distribution.
- Undertake other duties as required.

Your interest will be treated in the strictest of confidence.

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