Administration Team Leader

6 months ago

Box Hill, Australia Imaging Associates Full time

**About Us**

Imaging Associates provides a fresh approach to Radiology and is owned by a team of well-respected Radiologists with practices across the Eastern suburbs of Melbourne, Gippsland, and Wagga Wagga.

Our custom-designed Box Hill clinic was established in 2014 as an independent, state-of-the-art practice, and offers our patients comprehensive medical imaging services.

We are on a strong growth trajectory, and due to internal progression, an exciting leadership opportunity is present at our Box Hill clinic for an experienced **Administration Team Leader.**

You will join a friendly and professional team, and be instrumental in cultivating a positive team culture and ensuring the smooth workflow of our clinic, which enables us to deliver a high-quality service to our patients and referrers.

**What will you be doing?**

Working closely with the Chief Medical Imaging Technologist and Clinical Leads, in this hands-on role you will:

- Lead and participate in the smooth operation of the reception area and overall clinic workflow
- Manage billing, banking, and Medicare related activities
- Provide ongoing training, development, and mentoring to team members
- Plan and oversee workforce requirements in conjunction with practice management by ensuring appropriate rostering and leave planning
- Utilise leadership expertise to manage escalations and resolve complex queries
- Identify opportunities to continuously improve and achieve maximum efficiencies to deliver patient excellence

**What are we looking for?**

To thrive in this role, you will have:

- Knowledge of the patient workflow and supporting administration processes, policies, and Medicare billing
- The ability to lead by example, with demonstrated experience in motivating and mentoring a team
- Strong interpersonal and communication skills and the ability to liaise with a variety of internal and external stakeholders
- Highly developed organisational skills, with the ability to multitask, handle pressure, and meet deadlines
- Sound problem-solving skills and the ability to effectively resolve difficult situations to achieve good outcomes
- A keen eye for details and passion for process-driven continuous improvement
- Previous experience within a private Radiology setting (highly regarded)

**What do we offer?**
- Join a progressive and growing business
- Work with an experienced, passionate, and supportive team driven by providing quality and excellence in patient care
- Genuine focus on supporting you to grow and develop your leadership career
- Tailored induction and onboarding, with thorough handover from the previous incumbent
- A competitive remuneration

**If you believe your skill set matches this opportunity, we’d love to hear from you Please submit your CV and covering letter.

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