Customer Service Representative

4 weeks ago

Warriewood, Australia PharmaCare Group Full time

**Introduction**:
About us
At PharmaCare, we inspire people to be the best, healthiest and happiest they can be. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We are home to some of Australia’s most well-known and trusted brands including Nature’s Way, Bioglan, Sambucol, Norsca, Brut, Skin Doctors, Naturopathica, KP24, Promensil, BioMedica, Medlab and many more.
Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.
We are family owned with a global reach, our products are found in pharmacies, supermarkets, department and variety stores all over the world.
Extras we know you’ll love
- On site 3 level gym with dedicated personal trainers and daily classes
- Full time barista with free coffee and free smoothies
- Generous monthly product allowance to support your health and wellbeing
- Paid parental leave, subsidised health and salary continuance insurance
- Flexible working hours
- Secure onsite parking
- Employee assistance/wellbeing initiatives
- Ongoing training and development programs
- Leave loading

**Description**:
About the role
The main role of our customer service team is to ensure customer and consumer enquiries are dealt with promptly whilst at all times upholding the highest standards of customer service and problem solving. You will build and foster relationships both internally and externally and maintain communication.
- Supply admin support for the Web and Finance teams in relation to web sales and credits
- Provide accurate information to our transport companies for their follow up to close off claims
- Back up reception when required
- Attend to inbound calls
- Take customer orders and upsell where possible
- Learning and keeping up to date with all internal computer systems
- Ensure compliance of all company policies and procedures

This is a full time in office role based in Warriewood on Sydney's Northern Beaches, please consider your location before applying.
**Skills and Experiences**:
About you
Relevant customer service experience, preferably call centre
Results focused background
- experience in working in a performance measured environment.
Strong confident phone manner.
A love of people and the passion and desire to provide excellent customer service.
Time management skills and the ability to prioritise and work under pressure.
Ability to work in a fast-paced team environment
Must possess initiative and be well organised.
Excellent communication and interpersonal skills.
Strong and proactive problem solving skills.
Ability to collect, analyse and organise information, with attention to detail.
Knowledge of Salesforce and or JDE would be of advantage

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