Customer Service Representative

7 days ago

Warriewood, Australia PharmaCare Group Full time

**Introduction**:
About us

At PharmaCare, we inspire people to be the best, healthiest and happiest they can be. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We are home to some of Australia’s most well-known and trusted brands including Nature’s Way, Bioglan, Sambucol, Norsca, Brut, Skin Doctors, Naturopathica, KP24, Aquasun, Promensil, BioMedica, Medlab and many more.

Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.

We are family owned with a global reach, our products are found in pharmacies, supermarkets, department and variety stores all over the world.

Extras we know you’ll love
- On site 3 level gym with dedicated personal trainers and daily classes
- Full time barista with free coffee and free smoothies
- Generous monthly product allowance to support your health and wellbeing
- Paid parental leave, subsidised health and salary continuance insurance
- Flexible working hours
- Secure onsite parking
- Employee assistance/wellbeing initiatives
- Ongoing training and development programs
- Leave loading

**Description**:
About the role

The main responsibilities of our customer service representatives is to ensure customer and consumer enquiries are dealt with promptly and professionally. Some of the other responsibilities include:

- Supply admin support for our web and finance teams in relation to websales and pharmacy credits.

Attend to inbound calls efficiently with a sense of purpose with customer and consumer satisfaction in mind.
Work with and assist as a team support to the company Field Representatives.
Take customer orders & upsell where possible on behalf of Field Representatives if required.
Track orders and deliveries at the request of our customers and consumers.
Investigating of and follow thru of consumer enquiries from websales. Providing refund information to Finance where applicable.
Forwarding of all orders to Field Force as and when required.
Being the backup on Reception at any time requested.
Learning and keeping up to date with all internal computer systems and requirements.
Ensure compliance of all company procedures and policies.

**Skills and Experiences**:
About you

Relevant customer service experience
Results focused background - experience in working in a Performance measured environment.
Strong confident phone manner.
A love of people and the passion and desire to provide excellent customer service.
Time management skills and the ability to prioritise and work under pressure.
Ability to work in a fast-paced team environment
Must possess initiative and be well organised.
Excellent communication and interpersonal skills.
Strong and proactive problem solving skills.
Ability to collect, analyse and organise information, with attention to detail.
Good understanding of Salesforce and JDE would be advantageous

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