Customer Support

5 months ago


Warriewood, Australia Pharmacare Group Full time

**Introduction**:
About us

At PharmaCare, we inspire people to be the best, healthiest and happiest they can be. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We are home to some of Australia’s most well-known and trusted brands including Nature’s Way, Bioglan, Sambucol, Norsca, Brut, Skin Doctors, Naturopathica, KP24, Aquasun, Promensil, BioMedica, Medlab and many more.

Our success comes from our performance led culture, and we want our people to succeed. We encourage ownership and integrity with an entrepreneurial flair. Based on the Northern Beaches we live the life we promote.

We are family owned with a global reach, our products are found in pharmacies, supermarkets, department and variety stores all over the world.

Extras we know you’ll love

On site 3 level gym with dedicated personal trainers and daily classes
Full time barista with free coffee and free smoothies
Generous monthly product allowance to support your health and wellbeing
Paid parental leave, subsidised health and salary continuance insurance
Flexible working hours
Secure onsite parking
Employee assistance/wellbeing initiatives
Ongoing training and development programs
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**Description**:
About the role

This fast-paced role supports the independent pharmacy team. You will be part of a committed and friendly team supporting a variety of tasks including:
Attend to inbound enquiries from the sales reps and pharmacy managers
Liaise with accounts as needed to address order issues or credits
Work with and support Sales Representatives in the field
Tracking orders and deliveries at the request of our customers and reps
Administrative support for product promotions and new product launches
Learning and keeping up to date with all internal computer systems and requirements.
Ensure compliance of all company procedures and policies.

**Skills and Experiences**:
About you

Relevant administrative experience
Results focused background
A desire to provide excellent customer service.
Time management skills and the ability to prioritise and work under pressure.
Ability to work in a fast-paced team environment
Must possess initiative and be well organised.
Excellent communication and interpersonal skills.
Strong and proactive problem solving skills.
Ability to collect, analyse and organise information, with attention to detail.
Good understanding of Salesforce desirable
Good understanding of JDEdwards desirable


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