Customer Service Ambassador
3 weeks ago
We are a family-owned and operated business with a global reach, proud of our Australian heritage and 100% ownership. Our success is driven by a performance-led culture, encouraging ownership and integrity with an entrepreneurial flair.
Our CultureWe live the life we promote, with a focus on performance, ownership, and integrity. Our team is passionate about delivering exceptional customer experiences, and we're committed to making a positive impact on people's lives.
The RoleWe're seeking a highly motivated and customer-focused individual to join our customer service team. As a key member of our team, you'll be responsible for providing exceptional customer service, resolving issues promptly, and building strong relationships with our customers and internal stakeholders.
- Provide administrative support to the Web and Finance teams
- Supply accurate information to transport companies for claims resolution
- Back up reception duties as needed
- Attend to inbound calls and customer orders
- Upsell opportunities and maintain knowledge of internal computer systems
- Ensure compliance with company policies and procedures
- Relevant customer service experience, preferably in a call centre environment
- Results-focused background with experience in performance-measured environments
- Strong phone manner and excellent communication skills
- Ability to work in a fast-paced team environment and prioritize tasks under pressure
- Initiative, organization, and problem-solving skills
- Knowledge of Salesforce and/or JDE is an advantage
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