Customer Service Ambassador

3 weeks ago


Warriewood, New South Wales, Australia PharmaCare Full time
About PharmaCare

We are a family-owned and operated business with a global reach, proud of our Australian heritage and 100% ownership. Our success is driven by a performance-led culture, encouraging ownership and integrity with an entrepreneurial flair.

Our Culture

We live the life we promote, with a focus on performance, ownership, and integrity. Our team is passionate about delivering exceptional customer experiences, and we're committed to making a positive impact on people's lives.

The Role

We're seeking a highly motivated and customer-focused individual to join our customer service team. As a key member of our team, you'll be responsible for providing exceptional customer service, resolving issues promptly, and building strong relationships with our customers and internal stakeholders.

  • Provide administrative support to the Web and Finance teams
  • Supply accurate information to transport companies for claims resolution
  • Back up reception duties as needed
  • Attend to inbound calls and customer orders
  • Upsell opportunities and maintain knowledge of internal computer systems
  • Ensure compliance with company policies and procedures
About You
  • Relevant customer service experience, preferably in a call centre environment
  • Results-focused background with experience in performance-measured environments
  • Strong phone manner and excellent communication skills
  • Ability to work in a fast-paced team environment and prioritize tasks under pressure
  • Initiative, organization, and problem-solving skills
  • Knowledge of Salesforce and/or JDE is an advantage


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