Customer Service Team Lead

6 months ago


Warriewood, Australia Optimal Recruitment Full time

**Permanent Full-Time Role**:

- **Based in Warriewood with parking on site**:

- **Excellent salary package $116,500 including bonus + Super**

Our client is **ASX listed** and a leading distributor of audio-visual solutions for all types of installation projects in Australia and New Zealand, including professional broadcast, media and communications; defence, law enforcement and security; live sound and production; musical instruments and sound recording; residential and commercial installation; and home entertainment markets.

With over 100 diverse brands in their portfolio the opportunity has arisen for a customer service team leader role. You will be leading a team of 7 and as a member of this close knit team you will report directly to the Operations Manager and liaise closely with the Sales Reps and Warehouse Manager.

**The Role**

The main objectives of the role are to manage the day to day activities of the Customer Service Team to ensure a high level of service and satisfaction are achieved at all times. The successful applicant will provide reports to the Operations Manager on sales results, loan stock etc. on a weekly and monthly basis across all product segments.

**Key Responsibilities**
- Manage the day-to-day activities of the Customer Service Team, including Trade Counter Sales
- Answering customer enquiries and take orders over the phone
- Enter Sales Orders in to the Pronto system
- Ensure the efficient process of the order entry AI, LucyAI
- Liaise with Warehouse staff in relation to picking slips when completed, short shipments etc and report any anomalies to the Operations Manager
- Responsible for the supply of monthly sales results to all major accounts
- Follow-up all service related credits, disputes and claims
- Authorisation of all credits in accordance with company guidelines
- Resolve customer claims and complaints
- Hold monthly Customer Service meetings to ensure information flow and any issues that may arise are resolved in a timely manner
- Liaise with National Sales Managers and Account Managers across all segments on various issues
- Keeping accurate records and providing reports to the Operations Manager of Loan Stock on a monthly basis
- Ensuring correct information and records are kept for cash sales
- Assist in the maintenance of Integrated Solutions dealers agreements and management of item security
- Ensuring flexibility to support other business units as required
- Creation and updating of process documents for the Customer Service Team transactions

**To be eligible you will have**:

- High level of proven team leadership and customer service skills of 5 years or more
- High level of general problem solving skills
- An understanding of the order process through an ERP system
- Computer literate (Microsoft Office -Advanced level)
- Able to self manage as well as work within a team environment, must be a self-starter
- Excellent communication skills, both written and oral
- High level of people skills, ability to interact with staff across all levels
- Experience with Pronto / intergrated accounting systems desirable

**APPLY NOW** by sending your Resume and cover letter or for a confidential chat please call Julie on 02 8416 4181.

**PLEASE NOTE** this role is only open to Australian Citizens or Permanent Residents



  • Warriewood, Australia Optimal Recruitment Full time

    Permanent full-time role - Based on the Northern Beaches of Sydney - Good salary + bonus + significant staff discounts - **Permanent full-time role**: - **Based on the Northern Beaches of Sydney**: - **Good salary + bonus + s**ignificant staff discounts** Our client is **ASX listed** and a leading distributor of audio-visual solutions for all types of...

  • Customer Service

    6 months ago


    Warriewood, Australia AB Dental & Medical Full time

    If you are looking for the next step in your career in the dental industry then this could be the perfect opportunity. We are seeking someone with a strong background in the dental industry, either as a Dental Assistant/Receptionist or Clinical Coordinator for a specialist customer service position. If you are looking for the next step in your career in the...


  • Warriewood, Australia St.George Full time

    **Join a supportive team in our Warriewood branch**: - **Permanent Full Time position**: - **Customer service role working with the local community** **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and circumstances...


  • Warriewood, Australia St.George Full time

    **Join a supportive team in our St George Warriewood Branch**: - **Permanent full time position**: - **Customer service role working with the local community **How will I help?** You’ll be the face of St George - working in-branch to help our customers achieve their financial goals. How will you do it? By understanding their individual needs and...


  • Warriewood, Australia Reimagine Group Pty Ltd Full time

    **Amazing hospitality work hours Monday to Friday, 0830 to 1600.** - **Location: Warriewood / Forestville** - **Rewarding opportunity to create a transformative customer experience.** - **Working with a leadership team from some of the most admired and recognised brands in Australia** **About the Role** We are seeking expressions of interest for a Café...


  • Warriewood, New South Wales, Australia Mad Mex Full time

    We are seeking a highly motivated and experienced Restaurant Supervisor to join our vibrant team at Mad Mex in Warriewood, NSW.This is an excellent opportunity for someone who is passionate about Mexican food, dedicated to providing outstanding customer service, and committed to creating a fun working environment. As a Restaurant Supervisor, you will play a...


  • Warriewood, New South Wales, Australia Mad Mex Full time

    About Mad MexAt Mad Mex, we're passionate about serving the world's best burritos and sharing the vibrant culture of Mexico with our customers. With over 70 restaurants across Australia and a strong commitment to growth, we're looking for enthusiastic and dedicated individuals to join our team as Mexican Restaurant Team Leads.The RoleWe offer competitive...


  • Warriewood, Australia Link Medical Products Pty Ltd Full time

    Link Healthcare, a Clinigen company, is a growing specialty healthcare services company, with one clear aim: to deliver the right medicine, to the right patient, at the right time. To achieve our aim, we have built a group of complementary businesses which operate efficiently in a complex global regulatory environment; ensuring medicines are delivered...


  • Warriewood, Australia Optimal Recruitment Full time

    **Based in Warriewood**: - **School hours available**: - **Excellent salary up to $90k plus super**: - **Ongoing Temporary Role** Our client is a global healthcare company specialising in the diagnosis and treatment of allergies through allergy immunotherapy products. They are looking for a professional customer service/logistics administrator. Offering...


  • Warriewood, New South Wales, Australia PRP Diagnostic Imaging Full time

    About PRP Diagnostic ImagingWe are a leading provider of imaging services in NSW, with a reputation for delivering high-quality patient care and excellent customer service. Our team is committed to providing a safe and caring environment for our patients.Job SummaryWe are seeking a Customer Service Representative to join our team at our Northern Beaches...

  • Culinary Team Lead

    4 weeks ago


    Warriewood, New South Wales, Australia Opal HealthCare Full time

    Opal HealthCare is a leading provider of residential aged care in Australia, with 132 Care Communities and over 20,000 team members nationwide.We are seeking an experienced Head Chef to join our team at Narrabeen Glades Care Community.Job OverviewThis is a full-time opportunity working Monday to Friday, 9am - 5pm. The successful candidate will have the...


  • Warriewood, New South Wales, Australia MyHouse Full time

    About MyHouseWe are a leading retailer of homewares and kitchenware, with a 60-year legacy of delivering high-quality products to our customers.At MyHouse, we believe in providing an exceptional customer experience that goes beyond just products. We strive to create a welcoming atmosphere where every piece brings comfort and beauty into your home.The RoleWe...

  • Restaurant Lead

    3 weeks ago


    Warriewood, New South Wales, Australia Mad Mex Full time

    Experience the Thrill of Leading a Dynamic TeamWe are seeking highly motivated and charismatic Restaurant Leads to join our team at Mad Mex. As a Restaurant Lead, you will be responsible for leading a dynamic team of hospitality professionals in providing exceptional customer service and ensuring seamless day-to-day operations.About the Role:Take charge of a...

  • Team Leader

    7 months ago


    Warriewood, Australia Coles Supermarkets Full time

    From small everyday moments to larger-scale changes unique to a business like ours, as a Retail Leader, you’ll really see the difference your work makes every day. Whether you’re in a distribution centre, a bakery, in-store or on the road, you’re an important part of an Aussie icon at the heart of the nation. ***: **About the role**: Our Coles...


  • Warriewood, Australia PharmaCare Group Full time

    **Introduction**: About us At PharmaCare, we inspire people to be the best, healthiest and happiest they can be. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We are home to some of Australia’s most well-known and trusted brands including Nature’s Way, Bioglan,...


  • Warriewood, Australia PharmaCare Group Full time

    **Introduction**: About us At PharmaCare, we inspire people to be the best, healthiest and happiest they can be. As an Australian born and built success story we are proud of our heritage and remain a 100% Australian owned and family operated business. We are home to some of Australia’s most well-known and trusted brands including Nature’s Way, Bioglan,...


  • Warriewood, Australia Telstra Full time

    **Employment Type**:Permanent **Closing Date**:10 Jan 2025 11:59pm **Job Title**:Telstra Retail: Part Time Customer Service and Sales Consultant WARRIEWOOD **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store...


  • Warriewood, New South Wales, Australia Woolworths Full time

    Unlock Your Career with WoolworthsWe're looking for an experienced Night Fill Team Leader to join our team in delivering exceptional customer service and achieving outstanding on-shelf availability.About the RoleThis is a fantastic opportunity for someone who is passionate about grocery retail, has excellent leadership skills, and is able to work effectively...

  • Service Technician

    7 months ago


    Warriewood, Australia Optimal Recruitment Full time

    **Full or Part time flexibility**: - **Up to $80,000 plus super**: - **Full training provided**: - **Hands on practical role**: - **Great role for someone who is mechanically minded** Our client based in Warriewood, specialises in the design, construction, inspection and maintenance of indoor and outdoor challenge activities such as ropes course,...


  • Warriewood, New South Wales, Australia Blackmores Full time

    About UsAt Blackmores Group, we're passionate about connecting people with the healing power of nature. As a leading natural health company in Australia, we've been dedicated to delivering quality health solutions for over 90 years.Job SummaryWe're seeking an experienced Quality Assurance Lead to join our team. In this key role, you'll oversee the...