Customer Service and Logistics Coordinator

4 months ago

Warriewood, Australia Optimal Recruitment Full time

**Based in Warriewood**:

- **School hours available**:

- **Excellent salary up to $90k plus super**:

- **Ongoing Temporary Role**

Our client is a global healthcare company specialising in the diagnosis and treatment of allergies through allergy immunotherapy products. They are looking for a professional customer service/logistics administrator. Offering a friendly, flexible workplace, you will feel like one of the family in no time.

**Customer Service**:

- Manage relationships with key external partners in ANZ eg. DHL, HCL, major wholesalers, ePharmacy, Market Reach
- ensure smooth operational execution of agreed contracts / logistics / supply chain requirements
- onboarding & ongoing relationship management
- In collaboration with Territory Managers, support key commercial accounts in ANZ including direct customers, GP surgeries and hospitals
- acting as liaison with external partners to ensure high-quality service
- partnering with Territory Manager for each key account to drive sales
- manage relationships with key stakeholders e.g., pharmacy, procurement, practice manager, etc.
- Manage order administrative process with overseas suppliers based on the forecasts provided by management e.g., placing orders and monitoring incoming shipments

**Supply Chain Management**:

- Coordinates imports of materials and products into AU and exports to NZ.
- Works with the business team to ensure sufficient inventory & forecast management & reporting in AU and NZ
- Analyses and monitors backorders, sales, and inventory.
- Keeps track of purchase orders, due dates, deliveries, and the prioritisation schedule for incoming overseas shipments

**Quality & Compliance**:

- In accordance with national legislation maintain accurate report of expenses, customer files and field reports, communicate required information as needed according to local regulations.
- Commit to facilitate and share documents to identify, notify and ensure any complaints or problems are addressed.
- Performs all mandatory trainings and e-learning program within the requested timeline, as assigned or requested from time to time.

**To be successful you will Possess**:

- Minimum 3 years customer service or logistics experience
- Knowledge of pharmacovigilance an advantage but full training will be given
- Great communication skills
- Excellent attention to detail
- Excellent organisational skills
- Enthusiastic with a 'can do' attitude
- A true passion for customer service

**What's in it for you?**
- On-site parking
- Join a supportive, dynamic customer service team
- In-depth training provided

**Pharmacovigilance**:

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