Client Service Manager

2 weeks ago


Geelong, Australia Prestige Inhome Care Full time

Know that your work directly impacts people's lives.
- Exciting Reward and Recognition programs to celebrate your achievements
- Flexible working arrangements and a paid day off to celebrate your Birthday

**Join Our Extraordinary Team as a Client Services Manager in Geelong**

**ABOUT THE ROLE**
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes.

Are you ready to lead a dedicated team in delivering exceptional care to our clients? Prestige Inhome Care is seeking a proactive and organised Client Services Manager to provide extraordinary care to our clients and support to our nurses and direct care workers in the community.

**As the Client Services Manager, you will**:

- Ensure the efficiency and effectiveness of our Client Service team to meet client needs.
- Identify opportunities for process improvement and drive efficiencies.
- Coordinate efforts across local and remote team members to build consistent rosters for new clients and staff.
- Handle and support client/support worker feedback, fostering satisfaction.
- Maintain adherence to established business processes and drive productivity improvements.
- Lead recruitment, induction, and ongoing support/performance management for the team.
- Provide leadership and support to the Client Services Team, serving as a role model and offering assistance as required.
- Participate in on-call service provision on a rotational basis.

**ABOUT YOU**
We're looking for someone with:

- Strong leadership skills to support and develop team members.
- Excellent customer service skills to manage feedback to positive outcomes.
- Great relationship-building skills for maintaining high service standards and effective communication with stakeholders.
- A collaborative mindset to work closely with the Client Services team.
- Effective prioritisation and adaptability to manage time efficiently.
- Rostering experience is advantageous.
- Strong process and organisational skills.
- Industry experience is preferred.

**WHAT'S IN IT FOR YOU?**
- Working in a vibrant Geelong office space.
- Knowing that your work directly impacts people's lives.
- Being part of a growing business with an excellent community and industry reputation.
- Exciting Reward and Recognition programs to celebrate your achievements.
- Regular social events and functions to appreciate your hard work.
- Health and wellbeing initiatives to support your overall wellness.
- Access to an employee assistance program for additional support.
- Enjoying a paid day off to celebrate your Birthday
- Immersing yourself in a fun and enthusiastic team culture.

**READY TO MAKE AN IMPACT? APPLY NOW



  • Geelong, Victoria, Australia Prestige Inhome Care Full time

    Know that your work directly impacts people's lives. Exciting Reward and Recognition programs to celebrate your achievements Flexible working arrangements and a paid day off to celebrate your BirthdayJoin Our Extraordinary Team as a Client Services Manager in GeelongABOUT THE ROLEAt Prestige Inhome Care, we're not just a care provider; we're a family...


  • Geelong, Australia Department of Justice and Community Safety Full time

    Be a key contributor to the development of an innovative new correctional facility. - Provide leadership and expertise for all internal services that support the functioning of the facility. - Ongoing VPS Grade 5 $103,920 - $125,735+ superannuation. The Department of Justice and Community Safety (the department) is seeking a Manager, Client Services to...


  • Geelong, Australia Findex Full time

    Do you love Client Services and administration? Here is an opportunity not to be missed! We have an exciting opportunity for a motivated, self-driven person to join our Client Services team supporting our team of Financial Advisers. This is a permanent, full-time opportunity based in our Geelong office. Day to day, you will support our Advisers and ensure...


  • Geelong, Australia Findex Full time

    Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a part-time basis (22.5 hours per week). Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a...


  • Geelong, Australia Findex Full time

    Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a part-time basis (22.5 hours per week). Our Self-Managed-Super-Fund (SMSF) team in Geelong is looking for a motivated and people focused individual to join the team as a Client Services Officer on a...


  • Geelong, Victoria, Australia Prestige Inhome Care Full time

    One of AFR's Best Places to Work in 2024Exciting Reward and Recognition programs to celebrate your achievementsFlexible working arrangements and a paid day off to celebrate your BirthdayOne of AFR's Best Places to Work in 2024Exciting Reward and Recognition programs to celebrate your achievementsFlexible working arrangements and a paid day off to celebrate...


  • Geelong, Australia Findex Full time

    Do you love Client Services and administration? Here is an opportunity not to be missed! We have an exciting opportunity for a motivated, self-driven person to join our Client Services team supporting our team of Financial Advisers. This is a permanent, full-time opportunity based in our Geelong office. Day to day, you will support our Advisers and...


  • Geelong, Victoria, Australia Findex Full time

    Our Self-Managed-Super-Fund (SMSF) team in Geelong is seeking a motivated individual to join as a Client Services Officer part-time (22.5 hours per week). As an SMSF Client Services Officer, you will work in a close-knit team focusing on innovation and collaboration, supporting the team manager and partners with compliance and administrative tasks to ensure...


  • Geelong, Australia Findex Full time

    We are currently seeking talented individuals to join our team and take advantage of the incredible perks and benefits we offer. If you’re looking for a rewarding and fulfilling career that will enhance your skills and provide you with exciting opportunities, then we want to hear from you. This is a minimum 6-month maternity leave cover contract. **Client...


  • Geelong, Victoria, Australia Findex Full time

    We are in search of an active and enthusiastic Client Services Officer to join our Accounting & Tax team in Geelong. The perfect candidate will be highly driven and prepared to deliver exceptional customer and client service.Weekly Responsibilities:Interact with incoming clients and phone lines, assisting them with queries and scheduling appointments to...


  • Geelong, Australia Findex Full time

    We are looking for a proactive and enthusiastic Client Services Officer to join our Accounting & Tax team in Geelong. The ideal candidate will be highly motivated and ready to provide excellent customer and client service. What will your typical week look like? Attend to our incoming clients and phone lines, assisting our clients with their queries and...


  • Geelong, Australia Manager of Practice and Development Full time

    About the role The Manger of Practice and Development will lead a team of Specialist Practice Leaders from across the organisation to provide evidence based best practice advice and secondary consultation to client services. This role will ensure continual improvement of service delivery and growth and will be required to lead change management actions to...


  • Geelong, Australia mecwacare Full time

    Permanent, Full Time Position - Hamlyn Heights - Generous Salary Packaging Options - Permanent, Full Time Position - Hamlyn Heights - Generous Salary Packaging Options **mecwa**_care_** is seeking a stand-out rostering expert to join the client services team in our Home Care Services department. This is a fast-paced, phone-based role that is integral for...


  • Geelong, Australia Findex Full time

    **What will your typical week look like?** - Attend to our incoming clients and phone lines, assisting our clients with their queries and scheduling appointments to ensure a high-quality service is provided. - Communicate with advisers, partners and staff to ensure exceptional service delivery to support them in servicing client requests. - Take charge of a...


  • Geelong, Australia Findex Full time

    **What will your typical week look like?** - Attend to our incoming clients and phone lines, assisting our clients with their queries and scheduling appointments to ensure a high-quality service is provided. - Communicate with advisers, partners and staff to ensure exceptional service delivery to support them in servicing client requests. - Take charge of a...


  • Geelong, Victoria, Australia Findex Full time

    We are currently seeking talented individuals to join our team and take advantage of the incredible perks and benefits we offer. If you're looking for a rewarding and fulfilling career that will enhance your skills and provide you with exciting opportunities, then we want to hear from you. This is a minimum 6-month maternity leave cover contract.Client...


  • Geelong, Victoria, Australia Relationship Matters Counselling and Mediation Full time

    About the roleThe applicant must be able to work across more than one location, evenings and extended hours.Responsibilities will include: Respond to client enquiries and coordinate bookings. Perform data record tasks with a high degree of accuracy. Perform a broad range of administrative functions and support to staff. Provide administrative services and...


  • Geelong, Australia The Salvation Army Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...


  • Geelong, Australia The Salvation Army Full time

    Number of Positions Available: 1 - Start your career with The Salvation Army today! - We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. - ABOUT US - The Salvation Army is one of Australia’s...


  • Geelong, Australia Income Solutions Geelong Full time

    Bachelor of Commerce graduate position - Privately owned, boutique practice established 35+ years - Inclusive and supportive team culture that values people - Ongoing Training and development **Who We Are?** Income Solutions Geelong is a privately owned, boutique financial planning practice offering quality and comprehensive financial advice to a range of...