Client Service Manager

6 months ago

Geelong, Australia Prestige Inhome Care Full time

Know that your work directly impacts people's lives.
- Exciting Reward and Recognition programs to celebrate your achievements
- Flexible working arrangements and a paid day off to celebrate your Birthday

**Join Our Extraordinary Team as a Client Services Manager in Geelong**

**ABOUT THE ROLE**
At Prestige Inhome Care, we're not just a care provider; we're a family dedicated to making lives better by keeping people in the comfort of their homes.

Are you ready to lead a dedicated team in delivering exceptional care to our clients? Prestige Inhome Care is seeking a proactive and organised Client Services Manager to provide extraordinary care to our clients and support to our nurses and direct care workers in the community.

**As the Client Services Manager, you will**:

- Ensure the efficiency and effectiveness of our Client Service team to meet client needs.
- Identify opportunities for process improvement and drive efficiencies.
- Coordinate efforts across local and remote team members to build consistent rosters for new clients and staff.
- Handle and support client/support worker feedback, fostering satisfaction.
- Maintain adherence to established business processes and drive productivity improvements.
- Lead recruitment, induction, and ongoing support/performance management for the team.
- Provide leadership and support to the Client Services Team, serving as a role model and offering assistance as required.
- Participate in on-call service provision on a rotational basis.

**ABOUT YOU**
We're looking for someone with:

- Strong leadership skills to support and develop team members.
- Excellent customer service skills to manage feedback to positive outcomes.
- Great relationship-building skills for maintaining high service standards and effective communication with stakeholders.
- A collaborative mindset to work closely with the Client Services team.
- Effective prioritisation and adaptability to manage time efficiently.
- Rostering experience is advantageous.
- Strong process and organisational skills.
- Industry experience is preferred.

**WHAT'S IN IT FOR YOU?**
- Working in a vibrant Geelong office space.
- Knowing that your work directly impacts people's lives.
- Being part of a growing business with an excellent community and industry reputation.
- Exciting Reward and Recognition programs to celebrate your achievements.
- Regular social events and functions to appreciate your hard work.
- Health and wellbeing initiatives to support your overall wellness.
- Access to an employee assistance program for additional support.
- Enjoying a paid day off to celebrate your Birthday
- Immersing yourself in a fun and enthusiastic team culture.

**READY TO MAKE AN IMPACT? APPLY NOW

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