Associate, Client Services

3 weeks ago

North Geelong, Australia CoreLogic Full time

At CoreLogic, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. CoreLogic is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.

CoreLogic is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At CoreLogic, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.

**Who are we?**

CoreLogic is the leading provider of property data and analytics in Australia and New Zealand. We’re fiercely independent, and we’re considered the best in the business. Every day, our data scientists and researchers collect data from over 4.5 billion points across the CoreLogic universe. We then rinse and finesse this data to transform it into powerful property market insights that drive the best property decisions.

**Who are you?**
- You live and breathe customer service and onboarding new clients with the business.
- You’re passionate about helping our customers uncover the value in our products and services and use them to their full capabilities
- You have an excellent service manner, you know how to have great conversations with customers.
- You a team player. You thrive in a collaborative environment, working with like-minded colleagues.

**What is the role?**

Your purpose? To create a memorable impression for CoreLogic’s customers, knowing that we are enthusiastic about providing them the very best service experience possible and they look forward to talking to us again.

**What will you be doing?**
- Capture customer requests, issues and complaints provided through various channels and populate the request in the appropriate tracking tool.
- Liaise with client’s Marketing and Sales teams to ensure consistent customer experience and understanding of client requirements
- Assign and track customer issues through the issue life cycle until the issue is resolved
- Identify and escalate deployment issues for resolution
- Create a world-class user experience to drive customer value
- Act as a ‘voice of the user’ across the broader business

**Job Qualifications**:
**What credentials do you need?**
- Previous experience in a Customer Service role
- Strong verbal and written communication skills, with the ability to explain things effectively and constructively in a way which is easily understood by others
- Computer literate with Microsoft products
- Ability to learn quickly and navigate custom in-house systems
- An ability to understand customer requirements and provide solutions in a timely manner.
- Excellent interpersonal skills, and the ability to work effectively and collaboratively in a multidisciplinary team

**Why join **CoreLogic?**

CoreLogic is highly collaborative and yes fun To support you at work, we offer some fantastic perks:

- Opportunity for flexible working conditions that works best for you and the business.
- CoreLogic has a culture of collaboration. We champion ownership, initiative and leadership and provide the guide ropes to get you there.
- Free mindfulness tools, online health and nutrition courses
- Well-being time: 10 scheduled half days to prioritize self-care while enjoying the benefits of a more balanced lifestyle.
- Complimentary access to Australia’s most comprehensive property research platforms including RP Data
- Two community and volunteer leave days each year to support meaningful causes and our charity partners.
- An inclusive and diverse working environment that celebrates cultural weeks and advocacy months.

**CoreLogic's Diversity Commitment**:
CoreLogic is fully committed to employing a diverse workforce and creating an inclusive work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.

**Equal Opportunity Employer Statement**:
CoreLogic is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, colour, gender, sexual orientation, age, physical or mental disability, marital status, family or carer’s responsibilities, pregnancy, religion, political opinion, national extraction

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