Customer Service Officer

2 weeks ago

Perth, Australia 11 Recruitment Parent Full time

Full-time work from home position
- Entry level role with comprehensive initial training + ongoing support
- Opportunity to develop and build your NDIS career

Our client is a leading NDIS plan management provider who are committed to delivering exceptional customer service and maintaining positive relationships with their clients and providers. There is a team of experts ready to assist with untangling the red tape around the funding for thousands of Australians, every day. Advocates for choice and control, our client’s goal is to reduce barriers for people living with disabilities.

A new opportunity for a highly motivated **Customer Service Officer -** **Level** **1** is now available to join the supportive and growing team.

This temp-to-perm position will see you complete a **6-8 week induction** **training course** located in **MIRRABOOKA. **Upon completion of the induction training, this role will be working from home Monday to Friday, with full-time hours between 7am - 7pm.

**The role**
As a Customer Service Officer, you will be working as part of the demographic team and reporting to the Team Manager in South Australia. Part of your duties will be to provide general guidance on plan management services to clients and liaise with key service providers. With a keen eye for detail and accuracy, you will maintain client records in a confidential manner.

**Duties will include**:

- Receiving inbound calls from existing and prospective clients / providers
- Managing client budgets and processing invoices
- Reviewing client plans and re-connecting with existing clients
- Assisting with customer feedback and documenting accordingly
- Performing ad-hoc administrative duties and support to the wider team

**About you**
To be successful in this role you must have excellent communication and customer service skills. Prior experience in NDIS is highly desirable but not essential, as full training with be provided. Upon appointment into this role, you will be required to obtain the following:

- NDIS Worker Screening Check
- Working with Children’s Check

**What’s on offer?**
This is an excellent opportunity for someone wanting to start a new career in a rewarding industry and work for a company whose mission is to create an inclusive Australia, where everyone has the opportunity to reach their full potential.

You will be supported to proactively participate in self-development, with a view to moving towards a Level 2 Customer Service Officer role.

**Please note**:
**To be considered for this position you must have current work rights in Australia (i.e. Australian citizenship, permanent residency or eligible working visa)**

**Keywords**:
Customer Service Officer, Call Centre, Telesales, Account Manager, NDIS Worker, Support Worker, NDIS support worker, work from home, WFH, remote work, remote position, client relationship officer, administration, admin officer.

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