Customer Service Officer
4 months ago
Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.
We are
- Real people who are passionate and proud
- Caring and respectful
- Tenacious problem solvers
We are currently looking for a Customer Service Officer to join us at our Perth CBD Head Office in a Full Time capacity.
About the role
- You will be the first point of contact for our customers via phone (inbound/outbound) and email.
- Provide financial solutions for our loyal customers.
- Maintaining client and contact register utilising internal software systems.
- Have an understanding of and working towards individual targets, and
- Offer friendly and compassionate service to our valuable customers.
About you
- You will be a quick learner with the ability to solve complex problems.
- capable of working autonomously, and as part of a team in a high-pressure environment.
- An unwavering passion for customer service.
- Attention to detail to ensure compliance with statuary regulations; and
- Able to provide a current National Police Clearance.
What’s on Offer
- No weekends or night shifts
- Flexible work arrangement options available
- Exclusive access to ‘Cashies Rewards’ featuring discounts and cash-back offers from over 400 retailers.
- Paid Parental Leave.
- Salary Packaging for a Novated Car lease available.
- Health Insurance Discounts (Bupa & HBF).
- 30% Instore Discount.
- Plus, access to our Wellness Activities: Move, Munch, Money and Mind
- We will start shortlisting for this position immediately
So, keep your phone nearby You could be hearing from us soon.
We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA. Since then we’ve come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry. Cash Converters is an ASX-listed international company across 15 countries.
Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.
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