Customer Service Officer

4 months ago


Perth, Australia Cash Converters Full time

Cash Converters is Australia’s largest second-hand retailer with affordable personal finance solutions, giving our customers the freedom of choice.


We are

  • Real people who are passionate and proud
  • Caring and respectful
  • Tenacious problem solvers

We are currently looking for a Customer Service Officer to join us at our Perth CBD Head Office in a Full Time capacity.


About the role

  • You will be the first point of contact for our customers via phone (inbound/outbound) and email.
  • Provide financial solutions for our loyal customers.
  • Maintaining client and contact register utilising internal software systems.
  • Have an understanding of and working towards individual targets, and
  • Offer friendly and compassionate service to our valuable customers.

About you

  • You will be a quick learner with the ability to solve complex problems.
  • capable of working autonomously, and as part of a team in a high-pressure environment.
  • An unwavering passion for customer service.
  • Attention to detail to ensure compliance with statuary regulations; and
  • Able to provide a current National Police Clearance.

What’s on Offer

  • No weekends or night shifts
  • Flexible work arrangement options available
  • Exclusive access to ‘Cashies Rewards’ featuring discounts and cash-back offers from over 400 retailers.
  • Paid Parental Leave.
  • Salary Packaging for a Novated Car lease available.
  • Health Insurance Discounts (Bupa & HBF).
  • 30% Instore Discount.
  • Plus, access to our Wellness Activities: Move, Munch, Money and Mind
  • We will start shortlisting for this position immediately


So, keep your phone nearby You could be hearing from us soon.

 

We are a proudly homegrown Australian business that has been making life possible for our customers since 1984, opening the first store in Victoria Park, WA. Since then we’ve come a long way, celebrating over 30 years of success in the retail, pawnbroking, and personal finance industry. Cash Converters is an ASX-listed international company across 15 countries.


Cash Converters supports diversity, inclusion and equal opportunity. We encourage people of all cultures, backgrounds, gender, age, sexual orientation and abilities to apply.



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