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State Sales Support Manager

6 months ago

Port Melbourne, Australia Tradelink Full time

**The Tradelink Opportunity**

With a network of more than 200 branches and 150 years in the industry, Tradelink is Australia’s trusted name in plumbing supplies. Tradelink is part of the Fletcher Building group - a group that manufacture and distribute world-leading building and construction products in Australia, New Zealand and the South Pacific, with group sales in excess of $7 billion with a diverse team of 14,500 people.

We have a great opportunity for an experienced
**State Sales Support Manager** to join our team. Working alongside our Sales and Civil Team you will lead the state-based sales support resources (Estimating and Project Co-ordinating teams) to be a proactive and value adding support function.

**The role**
- **_
Proactive Support Function_** - Manage the team and foster a culture of continuous improvement and innovation to enhance our support services.
- **_ Efficient Workflow Management _**- Ensure efficient and accurate outcomes across all facets of estimating and project coordinating. Streamline processes and adhere to process to optimise workflow.
- **_ Communication & Stakeholder Management_** - Drive a high level of collaboration and accountability with the Sales and Account Managers, setting clear expectations and targets. Foster effective communication channels to ensure seamless collaboration.
- **_ Customer Service Excellence_** - Champion a customer centric approach and ensure that all interactions with customers are handled promptly and in line with our vales.

**About you**
- **_
Leadership Excellence _**- Proven experience in leading and managing support teams, encouraging a proactive and customer focused approach.
- **_ Process Optimisation _**- Strong background in driving efficiency and accuracy across estimating and project coordinating processes.
- **_ Technology Proficiency _**- Proficient in using Excel and/or other tools to manage workflows. JDE experience is highly desirable but not essential.
- **_ Communication Skills_** - Excellent verbal and written skills with the ability to communicate effectively with all walks of life.
- **_ Adaptability_** - This can be a dynamic and high pressure role where the ability to adapt quickly and be composed is essential.
- **_ Industry Knowledge_** - Familiarity with plumbing, residential and commercial builders/industry is preferred but not essential.

The team you will manage consists of both onshore (Melbourne) and offshore (Vietnam) talent and
**_this role requires the flexibility to work at both our Melbourne locations of Dandenong & Port Melbourne._**

**_
Why Tradelink? Real People, Always._**

We’re a well-respected Australian brand built on real, hard-working people. There are so many stories of Tradelink people doing great work and progressing in the business - either stepping up, moving across or growing right where they are.

**Here’s why our people love working at Tradelink**:

- ** It’s the people** - they’re the best in the business, but they’ve never forgotten what the word ‘team’ means.
- ** It’s the relationship**s - people who understand true partnership; they help and protect each other because they know we’re better together.
- ** It’s the opportunity** - with branches across the country and a support office that’s invested and evolving, the opportunities are endless.