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State Manager

1 month ago

Melbourne, Australia Shift Full time
Job Description

The State Manager (Broker Sales) is responsible for overseeing the operations, growth, and performance of the company within a specific state or region.

This role involves managing a team, ensuring that business objectives are met and driving strategies for operational excellence.

The State Manager will work closely with senior leadership to implement strategy, monitor performance metrics and on-going staff development.


Qualifications

  • 2 years + Sales/BDM experience, preferably within commercial finance.
  • Proven ability to build long term relationships within the broker network.


Additional Information

Leadership and Team Management:

  • Lead, develop, and manage a team of department heads or local managers within the state to ensure effective day-to-day operations.
  • Foster a positive and high-performance culture.
  • Conduct regular performance reviews, set goals, and provide on-going coaching and development for staff.

Operations Oversight:

  • Oversee all business activities in the state, ensuring alignment with company goals and objectives.
  • Resolve operational issues and identify opportunities for process improvement.

Financial Performance:

  • Monitor and manage the state’s budget and financial performance
  • Analyse reports, sales data, and other key metrics to assess performance and guide decision-making.
  • Drive revenue growth and cost containment strategies within the state.

Strategic Planning and Execution:

  • Develop and implement strategies to drive business growth, improve market share, and increase customer satisfaction in the state.
  • Work closely with senior management to implement broader corporate initiatives and expand the company’s footprint within the state.
  • Participate in long-term planning and contribute to setting the direction for the company’s state-level initiatives.

Customer and Stakeholder Relations:

  • Build and maintain strong relationships with key internal and external stakeholders.
  • Act as the company’s point of contact for major state accounts, addressing issues and resolving conflicts as they arise.
  • Ensure the highest level of customer satisfaction through consistent service delivery and customer support.
  • Retain a small portfolio of key brokers for continued business development.

Reporting and Analysis:

  • Provide regular reports on business performance, challenges, and opportunities to senior management.
  • Analyse market trends, competitor activity, and customer feedback to inform decision-making.
  • Monitor KPIs and other performance metrics to ensure that business targets are being met.